Correct answers are hidden.
Score for this attempt: 7 out of 10
Submitted May 23 at 3:58pm
This attempt took 22 minutes.
Incorrect
Question 1
0 / 1 pts
Productivity can be applied at three different levels—the
individual, the ________, and the total organization.
a. president
b. general manager
c. administrative sta$
d. group
– e. supervisor
Incorrect
Question 2
0 / 1 pts
Research indicates that effective supervisors behave in ways
that lead to superior employee performance. Unfortunately,
often supervisors are better at communicating ________.
a. low expectations
– b. high expectations
c. disappointment
d. satisfaction
e. surprise
Question 3
1 / 1 pts
A system by which employees jointly determine specific
performance goals with their supervisors, where progress
toward goals is periodically reviewed, and rewards are
allocated on the basis of this progress is ________.
a. management by objectives
– b. goal setting
c. visioning
d. management review
e. achievement mapping
Question 4
1 / 1 pts
The truly effective organization maximizes productivity by
integrating ________ into the overall operations system.
a. procedures
b. formal plans
c. structure
– d. people
e. order
Question 5
1 / 1 pts
Organizational planning that includes the establishment of
overall goals and positioning an organization’s products or
services against the competition is referred to as ________.
a. short-term planning
– b. strategic planning
c. long-term planning
d. tactical planning
e. organizational planning
Question 6
1 / 1 pts
Goal setting works and it can help supervisors be more
________.
a. structured
b. authoritarian
c. strict
–d. effective
e. demanding
Question 7
1 / 1 pts
