CMIS 311 Project 1 Part 1(A)
Source: Careers (calgary.ca)
Position Title: IT Service Technician
Key Duties:
• Provide phone and remote technical support for approximately 2000 monthly service calls
addressing hardware, software, upgrades, and specialized software issues.
• Provide onsite technical support, problem solving and delivery of solutions for hardware,
software, upgrades, and specialized software.
• Problem solver, troubleshoot and provide support on Windows 7 / Windows 10 devices, Mobile
Phones/ Tablets, Microsoft Office 365, Adobe products and various specialized software
packages.
• Provide training, user group sessions and documentation.
• Providing assistance in the Information Centre and IT Service Centre front counter.
• Analyze, document, and escalate critical issues to appropriate support groups.
Qualifications:
