CHAPTER 1: PROFESSIONAL COMMUNICATION IN A DIGITAL, SOCIAL, MOBILE
WORLD
1. Multiple choices questions
1. In ————-types of communication, colleagues or same positions people communicate with
each other.
a. Horizontal
b. Vertical
c. Diagonal
d. Upward
2. ———- is the process of conversion of subject matter into symbols.
a. Decoding
b. Encoding
c. Feedback
d. Communication