1.)
Multiple steps were done electronically versus on paper, and these include the procure to
order elements. The items from Coke were electronically cataloged so that they would be
readily available to anyone at any point in time. They added a binary method of searching
step into the equation to allow for one time searches with a zero chance of error. The spend
visibility was now electronically prevalent.
2.)
I believe that Patrick Hopkins is referring to any of the employees or users of the new
Coupa/P2P system when it comes to the “four truths”. This is because the Coupa software
needed to fit the four truths, in order for ease of use and out of necessity for employee’s
understanding of the new system. This is also important for the individuals purchasing
from Coke, in order to make the purchasing more efficient for buyers/vendors.
3.)
I believe a different system rather than the SAP ERP system was adapted because they
were clearly running into cost visibility issues, along with failing at some points in the
system. Which is why they decided to adapt to the new program once a list of 48 criteria
was met with a different system choice. The criteria they wanted to make sure it met must
have had a few missing pieces with the SAP ERP system, so any advantageous move that
would benefit the company would be important to undertake.
4.)
I agree with the four truths, although there may be even more truths to be used in situations
