memo
In western countries, approximately 80-90% of patients are given the truth about their
diagnosis, whereas in other cultures, figures can range from 0 to 50%. Negative news is
never an easy topic to address; it’s natural to feel ambivalence. There are many
techniques and policies to consider when handling this sensitive matter. It knows no
boundaries and limitless to a minute minority. You can prepare for the conversation, be
direct and avoid mixed messages or explain how the decision was made to allow for
venting or debate. Regardless of the stance taken and depending on which area of the
world you live in bad news is always delivered and an interesting topic to discuss.
To:
Lori Roul, Academic Communication
From:
James King, Business Management Student
CC:
Business Class 3C
Date:
January 12, 2018
Re:
Presenting Bad News in Other Cultures
