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The case is a brief conversation between Chris Boss, CEO of Good Hospital, and M.D.
Noitall, the Medical Director. Chris starts the conversation by mentioning a report in the
Financial Times on medical transcribing over sea, specifically, in Malaysia. M.A responses
to Chriss concern by emphasizing that it is common for hospitals to send medical files
overseas to be typed up. Chris, then, raises his concerns on secure environment,
confidentiality, privacy, and benefits by doing so.
The subject is if Good Hospital should send its medical files to Malaysia to be transcribed.
Therefore, this is the question whether Good Hospital should outsource or not. Since
Malaysia has three-hours difference from Australia, it is a case of farshoring (or
offshoring).
Throughout the conversation, Chris has raised four concerns about this offshoring
situation. First, Chris is afraid that the report will not be translated correctly. This is the
issue of language difference or culture difference, which can be solved easily since
