ECO 595 APPLIED BUSINESS RESEARCH 3
Introduction
The Osborne effect is a term referring to the unintended consequences of the announcement of a
future product ahead of its availability and its impact upon the sales of the current product.
Pre-announcement is done for several reasons: to reassure current customers that an
improvement or lower cost is coming, to increase the interest of the media and investors in the
company’s prospects, and to intimidate or confuse competitors. When done correctly, the sales or
cash flow impact to the business is minimal, as the revenue drop the current product is replaced
by orders or completed sales of the new product as it becomes available.
The Osborne effect occurs when this pre-announcement is made either unaware of the risks
involved or when the timing is misjudged. Customers react immediately by canceling or
deferring orders for the current product, knowing that it will soon be obsolete. Inventories
increase, and the company must respond by either discounting or lowering production of the
current product. Either of these choices depresses cash flow. In the actual case of Osborne
Computer corporation, the company took more than a year to make its next product available. It
ran out of cash and went bankrupt in 1985.
Pre-announcing products in a way that incurs the Osborne Effect is an example of a self-
defeating prophecy, as the announcement of the new product is ultimately responsible for its
abandonment.
At the very least, any unexpected delays may mean the new product comes to be perceived as
vaporware, further damaging the company’s credibility and thus profitability.
(Wikipedia LLC), (Osborne & Dvorak, 1984)&(Grindley, 1985)