Laura Wilson
Organizational Management
Chapter 10 Assignment
October 31, 2017
1) The ombudsmen has helped decrease conflicts at Sigmet in many ways. The ombudsmen has
helped to counsel upset employees and act as a mediator between staff to help bring them to a
middle ground. The ombudsmen has also helped by giving management their time back to work
on things other than resolving staff conflicts.
2) I believe I would feel completely comfortable using an ombudsmen if having an issue with a co–
worker. Having an impartial third party would make it easier to talk and not feel as if you are
being judged for your side of the story. It’s always nice to have management involved as little as
possible in my experience as I’ve often see them play favorites and not be able to fix the
problem.
3) To maximize the effectiveness of an ombudsmen, companies could fo many different things. To
start, they could create a policy that makes sure anything the ombudsmen comes up with as a
resolution has to be followed and no favoritism can be played in the event it is a favored
employee that is causing problems for other staff. Companies could also make sure that the
ombudsmen has their own private area where employees are free to come talk to them
whenever they have a need without fear of retaliation and where the employees feel as if they
aren’t being listened in on.