Running head: ANALYSIS OF BUREAU VERITAS VIETNAM BASED ON THE OPEN
SYSTEM PERSPECTIVE
ANALYSIS OF BUREAU VERITAS VIETNAM BASED ON THE OPEN SYSTEM
PERSPECTIVE
Subject: Organizational Behavior
Nguy n Đ c Kh iễ ứ ả
Đoàn Th Minh Thị ư
Đ ng Hoàng Phiặ
L Long Ti nữ ế
Group 2
Class: Thursday Afternoon
Lecturer: Agatha Heng
ANALYSIS OF BUREAU VERITAS VIETNAM BASED ON THE OPEN SYSTEM
PERSPECTIVE
Abstract
With the purpose of gaining information and analyzing the organization from the open system
perspective, this paper is written based on a self-conducted interview in which the research group
poses questions to a chosen organization. While analyzing the organizational structures and
processes as well as different systems, research group also focuses on evaluating the
effectiveness of internal system, goals, operations and stakeholders. Besides, more extended
analyses concerning issues experienced by the organization will be discussed in this paper to
provide in-depth understanding of how the structures and operations of the organization affect
the decision making process under specific circumstance. At the end, research group would make
some proposals and possible solutions based on the thorough analyses to improve the existing
drawbacks of the organization. Through this paper, research group has gained some insight into
the inner workings of administration, operations, and the methods used by the organization to
achieve the goals and missions. Therefore, research group would identify the advantages and
downsides of the organization to adopt a better system for further business intentions.
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ANALYSIS OF BUREAU VERITAS VIETNAM BASED ON THE OPEN SYSTEM
PERSPECTIVE
Introduction
Within an organization, it is practically impossible to have utmost effectiveness, harmony
between every employee, best performance from every employee, etc. Therefore, constant
analysis and evaluation in input resources, organizational structure and organizational processes,
output/outcomes, feedback system are necessary. The report uses an exclusive interview with a
manager from Bureau Veritas Vietnam (BVV) to analyze from open system perspective. Bureau
Veritas Vietnam is a multinational company that specialized in Testing, Inspection and
Certification (TIC). It was registered in 1998. It is located in 644 Cong Hoa Street, Ward 13, Tan
Binh District, Ho Chi Minh City, Vietnam. The mother company was founded by Mr Didier
Michaud-Daniel, and Vietnamese Headquarter’s General Director is Mr. Trinh Tuan Dung. Their
vision is to become a leader in their industry and a major player in each of their market segments
and key geographical markets. They want to deliver economic value to customers through
Quality, Health, Safety , Environment and Social Responsibility management of their assets,
projects, products and systems, resulting in license to operate risk reduction and performance
improvement. The research is based on an interview with Mrs. Vo Thi My Thuan, the Analytical
Manager of the company. The sources used in this report are from a variety of structures, theories
and diagrams to have a thorough understanding of the organization structure, its issues and
suggestion on how to deal with them.
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ANALYSIS OF BUREAU VERITAS VIETNAM BASED ON THE OPEN SYSTEM
PERSPECTIVE
Materials and Method
The report uses the information obtained from in-depth interview with the analytical
manager of Bureau Veritas Vietnam on Saturday afternoon at a coffee shop. The questions
regarding to the information were prepared by the members of the team. The report also uses
some brief information of the company such as name, address, type of company, etc. Many
relevant theories are also applied to analyze the information from the interview, and to enhance
the effectiveness of the report.
The company is analyzed on Open System perspective which is a concept that
organizations are strongly influenced by their environment (Bastedo, 2014). Nowadays the
majority of organizations are operated under Open System because they interact with the
