Introduction
Pan Pacific Hotels Group is a hotel subsidiary of Singapore-listed UOL Group Limited, one
of Asia’s largest hotel and property companies headquartered in Singapore, it owns and
manages 40 hotels, resorts and serviced suites with more than 12,000 rooms including those
under development in Asia, Oceania, North America and Europe. In 2015, UOL’s revenue
was recorded $1.28 billion with a net attributable profit of $391.4m.
The Group comprises two acclaimed brands: Pan Pacific and PARKROYAL. Pan Pacific is
a leading brand in Asia and the Pacific Rim with hotels offering premium accommodations
and services. PARKROYAL is a collection of comfortable leisure and business hotels and
resorts located in the heart of cities and interesting locales across Asia Pacific.
Pan Pacific Hotels Group aims to ‘create memorable hotel experiences’ (Pan Pacific, 2017)
through great brands, great hotels, great people and great relationships. It recognises and
values diversity, open communication between customers, associates, business partners and
shareholders.
Besides commitment to its associates and customers, Pan Pacific Hotels Group also
contributes to environment and community by offering environmentally friendly products and
services, charitable missions, volunteer work and donation drives. PanEarth sustainability
programme was introduced to help with social issues such as hunger relief, muscular
dystrophy, autism and AIDS. In cooperation with United Nations Children’s Fund Youth
Career Development Programme (YCDP) was launched in Thailand, which provides
