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ORG B: Fall 2019: Test #2 Preparation Guide (Chapters 4, 5, 6, 7, 8, 11, 12, 14, 15, 16, 18)
There will be no topics on the test that are not noted below. You can save this to your computer and type
in your notes to help you study.
CH 04: Atttitdues, Emotions, and Ethics
Attitudes
ABC model
Behavioral intent
Cognitive dissonance
Social learning
Job satisfaction
Organizational citizenship behavior
Cost of turnover
Ethical behavior
Counterproductive work behavior
CH 05: Motivation at Work
Maslow
McGregor
Protestant ethic
Freudian theory
Adam Smith – the invisible hand
Frederick Taylor – scientific management
CH 06: Learning and Performance Management
Classical conditioning
Operant conditioning
Organizational citizenship behavior
Reinforcement theory
CH 07: Stress and Well-Being at Work
Stress
Stressor
Stress response
Distress
Eustress
Yerkes-Dodson Law
Homeostatic approach
Cognitive appraisal approach
Person-environment fit
Inter-role conflict
Three major costs of organizational distress
