The times that I go in this business I always seem to be disappointed in the way this
establishment is run. I am sure that every one of these places is not managed the same way
but the Acme Supermarket needs some help. Acme needs help maintaining their facility
from the outside, laying out the store better, managing their employees, and keeping up to
date on their computer system. Every time I go in this place there is always a problem with
at least one of these factors.
The first impression of a business is the way it looks from the outside. This means not only
from the front of the store put also the parking lot. As like most grocery stores I am sure
there are carts everywhere. The only problem is that I never see an employee taking care of
them. The only time I see people is when the store is not busy with customers, then they
have time to clean up the carts. If I were a manager I would have at least two people
scheduled at all times that are able to perform this task. There should be three people
during the busy times, like when customers are getting off of work and on weekends. Not
only is this an inconvenience when you have to get out of your car when you are parking
your car to move a cart, but when you get into the store there are no carts where they
should be because they are all outside. Having people available to do this task should be a
main priority. You want to keep the customer happy and if they get frustrated before even
stepping into the store then it has already become a trying experience.
Another aspect that needs to be looked at is the way the front of the store looks. Acme
always seems to try to sell products that do not fit in their normal product line of groceries,
like lawn furniture for example. In the entrance to the store is very compact. The last thing
I would do as a manager is jumble it up with stock that they do not sell that much of. I
would take the opportunity to use this area as advertisement space. The store entrance is a
great place to show customers what is on sale and what they need to look for. There is so
much inventory in a grocery store that customers miss what is on sale most of the time.
