Operation Objectives
Operation Objectives Issues Problems Actions Solutions
Quantity Some customer has the over demand on certain goods or services
The number of room that is available to the customer is limited. The average quantity of
the goods or services will be increase on certain time especially on peak session.
The staff will make sure the room availability will be check before giving it to the
customers. Further notice will be informed to the customer that has booked.
Speed Problem on getting the process done on a high peak session. The staffs are well
trained to response to customers request. Customer request are number one priority to the
hotel service department.
Dependability When a customer disappear without any notice. The hotel staffs are prepaid
for this kind of misdeed to occur. When it occur, the passport or the identity of the
customer are kept within the hotel premises for security. These details are filled in a form.
Flexibility The problem arise when customer demand goods or services that is not offered
within the hotel premises. The HR manager has trained the staff to do multi task within the
premises. The chef not only could cook, but they to could instruct the waiter and waitress.
The waiter and waitress not only could serve the customer but they could also be a driver
or a car jockey for the customers. The hotelstaffs are well prepaid for these problems to
arise and are already trained for multi task.
The operation objective is the way how the hotel operate on certain intention. Usually
