Operation Management Coursework
1. a) Manufacturing environment
In order to measure quality in a manufacturing environment, we will need to focus on
measuring some characteristics of the product such as the product attributes to when a high
quality status is given to products that enable customers to do what they could not do with
other, inferior products.
There are eight dimension of product quality for manufactured goods that I would like to
consider in order to measure quality such as the performance of a good its primary
operating characteristics of a product. Secondly, the features of the goods and its basic
functioning. Next it is the reliability of a good and whether it does meet the stated period
of time before it starts failing and have retailers set a conformance of the degree to which a
product design and operating characteristics match preestablished standards. When
measuring quality for goods it is also important to measure the durability in other words
the ability of a product to function when subjected to hard and frequent use.
Serviceability this can measure the service of the manufacturing environment judgment of
the speed and courtesy that customer are served and competence of repair. Aesthetics, this
is the way customers judge the looks, how the product feels sounds, tastes or
smells.Perceived quality, this involves customer decisions for buying certain products they
may be picked because of the image, advertisement, the attractiveness of its brand name.
Furthermore, the last three dimensions include various aspects of service quality but
overall through the dimensions of quality for manufactures goods are much more concrete
