Industrial Hardware & Supply INC.
1234 Main St
Industrial, Virginia 23960
(571) 555-5555
www.ihsinc.com
October 4, 2016
Mrs. Sara Paul
4545 Creek River Road
River Run, West Virginia 25111
Dear Mrs. Paul:
We would like to thank you for purchasing from Industrial Hardware & Supply INC. We value
your business and look forward to future purchases. We at Industrial Hardware & Supply INC.
pride ourselves in providing great customer service.
We are sorry to hear that the TurboBlend 5000 blender you purchased from us on July 7, 2016,
has malfunc7oned. The TurboBlend 5000 is a great product that has been in the news lately
because some purchasers have experienced issues. All returns need to be ini7ated within 60
days of purchase for a full refund. Your refund request received on September 26, 2016 would
have needed to have reached us by September 7, 2016 in order for a full refund to be issued.
We do recommend that you send your TurboBlend 5000 to IFIX Blenders to be repaired. Please
call them at (871) 679-5555.
We have included a 30% o@ coupon to be used with your next purchase.