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INFORMATION AND KNOWLEDGE MANAGEMENT
(PBA 4808)
MODULE OVERVIEW
2018 Academic Year
Semester 1
IMPORTANT INFORMATION
This module overview contains important information
about your module.
PBA 4808 Module overview: Information and knowledge management
Page 1 of 21 © UNISA Graduate School of Business Leadership
Table of contents
List of tables .......................................................................................................................... 2
INTRODUCTION .................................................................................................................. 3
PURPOSE, BROAD AND SPECIFIC OUTCOMES FOR THE MODULE .............................. 3
Purpose .............................................................................................................................. 3
Broad and specific outcomes .............................................................................................. 3
Learning outcomes .............................................................................................................. 4
LECTURER AND CONTACT DETAILS ................................................................................ 4
Lecturer ............................................................................................................................... 4
Information and knowledge management administrative support staff ................................. 4
General support staff ........................................................................................................... 5
MODULE-RELATED RESOURCES ...................................................................................... 5
Prescribed book .................................................................................................................. 5
Recommended books ......................................................................................................... 5
Electronic reserves (e-reserves) .......................................................................................... 6
Additional articles ................................................................................................................ 6
TOPIC 1: INFORMATION MANAGEMENT AND INFORMATION MANAGEMENT
SYSTEMS. ............................................................................................................................ 7
Tuition period ...................................................................................................................... 7
Specific outcomes ............................................................................................................... 7
Critical questions ................................................................................................................. 7
Conclusion .......................................................................................................................... 9
TOPIC 2: TECHNOLOGY FOR INFORMATION MANAGEMENT ......................................... 9
Tuition period ...................................................................................................................... 9
Specific outcomes ............................................................................................................... 9
Critical questions ................................................................................................................. 9
Conclusion ........................................................................................................................ 10
TOPIC 3: INFORMATION MANAGEMENT AND SYSTEMS STRATEGY ........................... 11
Tuition period .................................................................................................................... 11
Specific outcomes ............................................................................................................. 11
Critical questions ............................................................................................................... 11
Conclusion ........................................................................................................................ 12
TOPIC 4: KNOWLEDGE MANAGEMENT ........................................................................... 12
Specific outcomes ............................................................................................................. 12
Critical questions ............................................................................................................... 13
Conclusion ........................................................................................................................ 13
STUDY SCHOOL PLAN ..................................................................................................... 14
Module-specific study plan ................................................................................................ 14
Module practical work and work-integrated learning .......................................................... 14
ASSESSMENT ................................................................................................................... 15
PBA 4808 Module overview: Information and knowledge management
Page 2 of 21 © UNISA Graduate School of Business Leadership
Assessment on postgraduate level .................................................................................... 15
Assessment plan ............................................................................................................... 15
ASSIGNMENTS .................................................................................................................. 16
General assignment numbers ........................................................................................... 16
Due dates for assignments ................................................................................................ 16
Submission of assignments ............................................................................................... 16
THE ASSIGNMENTS .......................................................................................................... 18
Group assignment 01 ........................................................................................................ 18
Group assignment 02 ........................................................................................................ 19
MARKING GUIDELINE/MATRIX/RUBRIC .......................................................................... 20
OTHER ASSESSMENT METHODS ................................................................................... 21
EXAMINATION ................................................................................................................... 21
FREQUENTLY ASKED QUESTIONS ................................................................................. 21
SOURCES CONSULTED ................................................................................................... 21
CONCLUSION .................................................................................................................... 21
List of tables
Table 1.1: Study school 1 .................................................................................................. 14
Table 1.2: Examples of critical cross-field outcomes (CCFOs) ........................................... 15
PBA 4808 Module overview: Information and knowledge management
Page 3 of 21 © UNISA Graduate School of Business Leadership
INTRODUCTION
Dear Student
Welcome to the module, Information and knowledge management (PBA4808). This
document provides you with important information about this course. Please familiarise
yourself with the main learning outcomes for the module and ensure that you have this
document with you when attending study schools. You are invited to consult with us when
faced with challenges so that we may guide you.
PURPOSE, BROAD AND SPECIFIC OUTCOMES FOR THE MODULE
Purpose
This module deals with current information system issues and provides intellectual insights
and competencies that inform the key decisions of management. Because lectures have an
interactive format, pre-reading of the prescribed material is essential. You are expected to be
individuals with business or management backgrounds who wish to gain a broader and deeper
understanding of functional information system and how this supports the firm’s strategic
intent.
The module is designed to provide insight into key managerial issues in firms that use
information technology, as well as the knowledge to gain and sustain a competitive advantage.
The module focuses on the manipulation of data to derive information via processes and
technologies that form the basis of information systems in the new economy. The
management of knowledge and the development of knowledge strategies have become
priorities for firms as they have realised how the application of knowledge can be key in adding
value and differentiating products and services. The purpose of this module is to investigate
the business value of knowledge and to describe how knowledge is created and managed in
the firm. For most students, the idea of business being dependent on knowledge will be new.
A good command of the English language is essential for this module.
Broad and specific outcomes
The broader purposes of this module are to
introduce you to data, information and knowledge as a hierarchical system
help you gain insight into the management of information and knowledge systems
explain and evaluate information technology strategy
introduce you to knowledge management and ways of discovering, generating,
evaluating, sharing and leveraging knowledge to gain a competitive advantage
Knowledge management (KM) represents the human factor in the successful use of
information technology. How do people react to new technology? How do information
technology and related factors affect a company and its structure? You will learn about the
competencies leaders need to survive in times of change.
PBA 4808 Module overview: Information and knowledge management
Page 4 of 21 © UNISA Graduate School of Business Leadership
Learning outcomes
To meet the learning outcomes you need to be able to
assess the role of knowledge management and knowledge management programs in
business
describe the types of systems used for enterprise-wide knowledge management and
demonstrate how they provide value for firms
describe the major types of knowledge work systems and assess how they provide value
for firms
evaluate the business benefits of using intelligent techniques for knowledge
management.
LECTURER AND CONTACT DETAILS
Lecturer
The lecturer for this module is:
Prof Ray M Kekwaletswe
Office:
Unisa SBL Campus, Corner of Janadel and Alexandra Avenues,
Midrand, 1685
Telephone number:
+27 11 652 0223
Fax number:
+27 11 652 0299
E-mail address:
RayKekwaletswe@gmail.com / Ray@raymk.com
Mobile phone number:
+27 82 685 2903
Lecturers can assist with enquiries of an academic nature only, such as enquiries about the
contents of assignments.
You must provide your student number and the course code of this module
(PBA4805) whenever you send us an enquiry.
Information and knowledge management administrative support staff
Please direct any administrative enquiries concerning the information and knowledge
management area to our administrative support staff.
Support staff – Ms Lucy Sibiya
Telephone number:
+27 11 652 0204
E-mail address:
Sibiynl1@unisa.ac.za
PBA 4808 Module overview: Information and knowledge management
Page 5 of 21 © UNISA Graduate School of Business Leadership
General support staff
The contact points for any enquiries about administrative support are listed below. Remember
to use your student number as a reference whenever you contact the University.
Description of enquiry
Name
Telephone
E-mail address
Reception/
information desk
Zinhle Rakhomo
+27 11 652 0214/48
dlaminz@unisa.ac.za
Registrations
+27 11 652 0290
sblregistrations@unisa.ac.za
Prescribed books
Terrance Lebepe
+27 11 652 0218
lebepmt@unisa.ac.za
Programme
administration
Muladelo
Tshilambavhunwa
+27 11 652 0206
tshilms@unisa.ac.za
Library
Megan Scheepers/
+27 11 652 0341/2
scheema@unisa.ac.za
EDS support
+27 11 652 0249
+27 11 652 0358
edssupport@sbleds.ac.za
MyUnisa
43582 (SMS)
myUnisaHelp@unisa.ac.za
Finance
+27 11 652 0324
SBLfinance@unisa.ac.za
MODULE-RELATED RESOURCES
Prescribed book
Chaffey, D & White, G. 2011. Business information management. 2nd edition. Harlow:
Financial Times/Prentice Hall.
Recommended books
Brown, CV, DeHayes, DW, Hoffer, JA, Martin, EW & Perkins, WC. 2012. Managing information
technology. 7th edition. Upper Saddle River, NJ: Prentice Hall.
Burgelman, RA, Christensen, CM & Wheelwright, SC. 2009. Strategic management of
technology and innovation. 5th edition. McGraw-Hill.
Haag, S & Cummings, M. 2010. Management information systems for the information age. 8th
edition. New York: McGraw-Hill Irwin.
Haag, S, Cummings, M & McCubbrey, DJ. 2002. Management information systems for the
information age. Boston: McGraw-Hill Irwin.
Laudon, KC & Laudon, JP. 2012. Management information systems: managing the digital firm.
12th edition. ISBN: 978 177 578 159 2.
O’Brien, JA. 2002. Management information systems: managing information technology in the
e-business enterprise. 5th edition. Boston: McGraw-Hill Irwin.
Robson, W. 1997. Strategic management and information systems. 2nd edition. London:
Pitman.
Trott, P. 2012. Innovation management and new product development. 5th edition. Harlow:
Pearson Education.
Turban, E, McLean, E, Wetherbe, J, Bolloju, N & Davison, R. 2002. Information technology for
management. 3rd edition. New York: Wiley.
PBA 4808 Module overview: Information and knowledge management
Electronic reserves (e-reserves)
www.pearsoned.co.uk/chaffey
The following articles are linked through the Unisa SBL EDS. If you are on the EDS home
page for PBA4808 you can access the articles. You should download articles and use them
as part of your course contents. These articles should be included as part of referencing in
your assignments. It is also part of the material that will be used for examination preparation.
http://www.zdnet.com
http://news.bbc.co.uk/2/hi/technology/
http://www.iamot.org
http://www.ieee.org
http://www.wired.com
http://www.economist.com
Additional articles
Additional articles are intended to broaden your insight of the different topics. They will also
be linked through the EDS. These articles could be used for assignments, but will not form
part of the body of knowledge for assessment purposes
This course employs case studies and journal articles as knowledge drivers. Read the case
studies and study the prescribed material before you attempt the questions. After you have
discussed the solution with fellow students, read the articles dealing with the case studies,
