3. Thriftless knows nothing about basic management rules, and is not interested in production,
strategy or sales.
I’ll be back on Monday morning to talk things over with you. I recommend that you contact
Penny Pincher, a financial controller I know. I’ve left her contact details with your secretary.
Regards, Henry.”
Harpagon was perplexed by this note and decided to find out who Penny Pincher was. He
telephoned her. She explained that she had a MS (Master’s degree) in management and had
worked for several years in a small company where she had set up the entire management control
system. It was all running smoothly now and she was in fact planning to look for another job.
Henry Knowledge arrived on Monday morning as promised. Swift as ever, Henry told his friend:
“You must hire Penny as your financial manager, you’re heading for disaster. What’s more, I
think she can come and help straight away. James has got to go, he’s too expensive for what he
does.” And that very afternoon, James was dismissed with an indemnity. The same evening,
Penny agreed to work for Harpagon. She could start next Monday after negotiations with her
current employer.
When she arrived the following week, Penny set to work without delay. Constructing a budget
from scratch was not easy, but that did not worry Penny unduly.
She began by an interview with Mr Blackhole senior, who was still working in the company. He
explained the company’s past and present context: the market for the Stamina product, the main
competitors and the main customers. She collected further information by reading about the
automobile market and the automotive companies, which were Blackhole customers. Then she
talked to Harpagon, who explained the strategy he intended to adopt: in his opinion, the product
was a good one but not sufficiently differentiated from competitors’ products. He was
considering two areas for action: production cost must be reduced in order to restore margins, and
meanwhile, other outlets must be found to boost sales. This type of part could, for example, be
used in the railway or aeronautic industries, but these markets had never been approached.
For the time being, Harpagon gave Penny a forecast for the number of parts that could reasonably
be sold in the coming month:
Actual sales: Estimated sales
October N: 1,500 units December N: 1,800 units
November N: 2,300 units January N+1: 2,000 units
February N+1: 2,200 units
March N+1: 1,900 units
April N+1: 2,100 units
She then visited the head of production to find out about the manufacturing process. In fact, the
company’s manufacturing process for its only product, the Stamina, was particularly simple. It
was produced from a unique raw material (a polymer/rubber blend) supplied to the production
line every morning from a safety stock. The various operations involved in production took place
during the day, and at the end of the day all the finished parts were stored in a warehouse. Since
parts were finished by the end of the day, there were never any products in process overnight.
With his excellent knowledge of the workshop, the head of production was able to tell her the
variable cost of different items and fixed workshop costs per product unit: