MGT-304
Exam 2 Review
Format:
40 questions, all multiple choice.
75 minutes, once you start, you can’t stop.
Exam window: 3 days, you can take the test any time during this period, for exact dates/times see the
syllabus.
The exams are non-cumulative.
Chapters: 10, 11, 12, 6.
The List of topics, concepts and de-nitions that you need to know for the exam:
Chapter 10: International Personnel Training and Development
1. Have a general idea of how much is spent on employee training and development in the U.S.
The total numbers for the US – about $90 billion annually (gvmt + industry)
2. Have a general understanding of how the U.S. compares to other countries
US doesn’t compare favorably to the other countries.
3. Know the main limitations of teambuilding/a8tude development training programs
No prior need assessment
No specified goal
No pre-training training
No rigorous analysis of what exactly will work best
Collection of random unrelated exercises/activities
General focus (one size -ts all)
Focus on “interesting”, not e?ective
Using advanced techniques inappropriately (no intro, conclusions, not integrated and
geared towards the goal)
No evaluation of the training e?ectiveness
One of the biggest limitations of existing training programs is that: The programs tend to
be “one size -ts all” and rarely involve tailoring to the need of a particular client.
4. Know main issues and challenges of training and development in international context
Should headquarter employees be handled di?erently than training for host country and
third country employees?
To ensure respect for each host country’s culture, should each subsidiary or joint venture
develop its own training? Does it have the capability?
How does an MNE adapt a training program (in terms of the content and the process of
the training) to di?erent countries and cultures?
The needs analysis needs to assess the di?ering content (skills and knowledge) that each
locale requires
5. Know training typology: main types and de-nitions and pros and cons of each (when works best,
when doesn’t, what the challenges are)
Informational
Lectures, formal in-class sessions
Pro: An eHcient way to deliver information that has not been coded
(books, movies) yet.
Con: OIen boring, time-consuming, greatly depends on lecturer
Readings, movies, distance learning
Participants can progress each at their own pace, liKle resources needed
Con: Too super-cial, no interpersonal contact and idea exchange
Experiential (games, simulations, discussions, competitions)
Pro: Much deeper, potentially more e?ective
Con: Resource intensive, does not work if unprofessional
Emotional, relationship enriching (retreats, BBQs, fun together)
Retreats, spending time together, adventure-based
Pro: Much deeper, potentially more e?ective
Con: Resource intensive, does not work if unprofessional
Slides 15 – 16
6. Pros and cost of using GVTs
Pros:
No commute needs
Cheaper
Faster
Global Relay
Less prone to visible aKribute prejudice
Cons:
