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Assignment 1
Introduction
For unit 8 I have chosen Zolotoy Pesok – Clothing and accessories retailer located in
Moscow.
The most popular documents circulated internally are memos and reports, the employees
also may leave messages to each other. Externally the company uses memos, letters, e-
mails and so on and so forth.
Purposes of communication in Business Context
Business
context
Type of
communication
Purpose
Purchase
Manager
&
Suppliers
External
e-mail
letter
purchase order
invoice
1. Determine the method of delivering
2. Learn the form of payment and arrange
payment procedure
3. Inform about payment made
4. Order wanted items in accordance with the
demand of customers
5. To make an enquiry about the quality of the
cloth
6. Confirm an order and check the receipt of
the order
7. Make a complaint in case of missing
clothing
8. Initiate the singing of the contract and close
the deal
Communication
with
governmental
authorities
External
Letter
Tax & Financial
reports
1. Prolong the license, letting the organization
work
2. Prove that the premises conform to the
local health and safety regulations
3. Provide an account of the business
financial activity to the tax authority
(financial statement)
4. Coordinate their activity concerning the
local community (cleaning the nearby
territory and so on..)
5. Coordinate opportunities to get financial
subsidies
6. Get approval of placing outdoor
advertisement posters
7. Organise events for holidays or charity
events
Top Manager
&
Line Managers
Internal
Memo
E-mail
1. Provide instructions for the day in case of
Top Manager is absent
2. Reduce the time spent on meetings
3. Provide a tool through which staff can
contact manager quickly
4. Help staff to memorise things they have to
do during the day
5. Increase the efficiency and speed of daily
work
6. Keep employees informed about
company’s daily business
7. Provide information about future meetings
or about another special events
The CEO
&
The Senior
Internal
Report
Business Letter
1. Give a detailed information about the
company’s activity
2. Allow the CEO to make decisions
according to the company’s policy
