Product Recalls and How Ethics Plays A Roll
Two of the most obvious ethical concerns of the articles are dells decisions to cut back on
production costs which caused products to suffer malfunctions; and fords decision to continue
production of a poorly constructed vehicle. In the first article in which customers where forced to
replace faulty batteries or replace electronics after fires broke out due to battery issues it states
how dells recall became one of the largest recalls ever. “The record-setting recall — the largest
electronics-related recall involving the federal Consumer Products Safety Commission —
followed reports of Dell notebooks suddenly catching fire. It is the latest misstep by Dell,
including two previous battery recalls, complaints about poor customer service, and slowing
sales growth, all of which has weighed heavily on Dell’s once-lofty stock price.” Analyzing the
rest of the article and proceeding to the second article involving dells misstep we can see how
they voluntarily began recalls and issued a solution to the problem as news broke out of the
incident. “WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in
cooperation with the firm named below, today announced a voluntary recall of the following
consumer product. Consumers should stop using recalled products immediately unless otherwise
instructed.” Followed by the temporary solution while the replacements are shipped.” Remedy:
Consumers should stop using these recalled batteries immediately and contact Dell to receive a
replacement battery. Consumers can continue to use the notebook computers safely by turning
the system off, ejecting the battery, and using the AC adapter and power cord to power the
