QUESTION 6
1. ________ is an organization wide commitment to satisfying customers by continuously
improving every business process involved in delivering products or services.
Total quality management (TQM) program
Capability Maturity Model Integration (CMMI)
Just-in-case (JIC) manufacturing
Toyota Production System (TPS)
1.5 points
QUESTION 7
1. In the context of types of marketing intermediaries, which of the following best describes a
retailer?
A wholesale middleman especially in lines where selective distribution is common
A business unit that negotiates purchases, sales, or both but does not take title to the
goods in which it deals
A merchant middleman who is engaged primarily in selling to ultimate consumers
A middleman who serves as a go-between for a buyer or seller without assuming title
risks
1.5 points
QUESTION 8
1. A fad can be best described as a(n):
product that has a lengthy period of popularity, which gives competitors the chance to
capitalize on the product.
accepted and popular product that goes through repetitive cycles of popularity.
specialty product that has retained its popularity for a long time.
product that experiences an intense but brief period of popularity.
1.5 points
QUESTION 9
1. The generalist viewpoint about the contribution of advertising to the economic health of a
firm is primarily concerned with:
measuring competitor strengths and weaknesses to devise strategic ideas.
sales, profits, return on investment, and so forth.
measuring the effects of specific ads or campaigns.
emphasizing the strategic aspects of the advertising function.
1.5 points
QUESTION 10
1. A manufacturer utilizing an intensive form of distribution coverage:
usually produces products that require certain specialized selling effort or investment in
unique facilities.