VATEL HO CHI MINH
EXAMINATION PAPER
Class: MA3-2018
MC3-2019
SUBJECT: HOSPITALITY SALES – CODE: PRO 301
FINAL EXAM
(ONLINE)
DATE: 18/05/2021
SUBMISSION DATE: BY 12AM, 29/03/2021
CASE STUDY (20 POINTS)
WHAT A SALESPERSON DOES?
For this case, assume that you have just been appointed as a salesperson for a 50-room resort that is
targeted at small to medium sized companies. On your first day in the role, your new sales manager
tells you that he wants you ‘on-the-road’ selling in four-week time. That means you now have a
