Margot, the Cross-Cultural Communicator
1. What suggestions can you make to margot about overcoming cross-cultural
communication barriers?
-Margot has chosen an incorrect approach when it comes to understanding cross-
cultural communication. She should have followed recommendations on how to
remove cross-cultural communication barriers. A couple of the recommendations
are listed below:
-Research where her coworkers are from and take part of community activities to
see how they approach conversations.
-Understand the potential problems that could come from cross-cultural
communication. Do not stereotype based on what you “think”.
-Wait and see approach when talking to coworkers.
-Margot should seek diversity training to ensure clear and polite communication.
-She wants to make people feel comfortable by getting her employees engaged
while at the same time being liked by her team. She can achieve this by asking
questions about how they are doing, and let her employees open up about what
they want to discuss.
-Keep work conversations more about work related topics and less about personal
life.
2. What might be the factor or factors contributing to any errors Margot might be
making in terms of cross-cultural communication?
– She irritated other workers by asking too many questions about their communities
instead of allowing them to share that information as they felt comfortable.