Managing Culture Diversity in Infosys

SOLBRIDGE INTERNATIONAL SCHOOL OF BUSINESS

Managing Culture

Diversity in Infosys

Tan Wang

201505046

2015/10/25

Table of Content

Introduction ………………………………………………………………………………………………………….. 2

Different culture dimensions and communication styles ………………………………………………. 3

Trompenaars’ Culture Value Dimensions ……………………………………………………………….. 3

Hofstede’s Culture Dimensions …………………………………………………………………………….. 5

Managing business in China, US and France ……………………………………………………………….. 6

Manage the diversified workforce …………………………………………………………………………….. 7

High power distance……………………………………………………………………………………………….. 8

Conclusion …………………………..……………………………………………………………………………….. 9

Reference……………………………………………………………………………………………………………. 10

Introduction

Infosys Limited is a fast growing Indian multinational company that provides global

consulting and IT services, it was established in 1981, until 2014, it had become the

second-largest IT company in the world. Infosys is high diverse in terms of both its

clients and workforces. Infosys has clients in 50 countries and employees from 83

countries (Infosys, 2014). The high diversity enabled Infosys a more innovative working

environment with more fresh ideas, it enabled Infosys can do business in many different

countries. However, it also means Infosys need to handle the culture differences,

communication barriers, and many other conflicts may rise when doing business with

other countries.

To better understand how Infosys handle its business, in the following of this report, I will

choose three different countries in different continents which represent 3 different culture

backgrounds to see how Infosys overcome the culture barriers and success in different

countries.

I chose USA in Americas, China in Asia Pacific, and France in Europe. Infosys has

subsidiaries in all of these three countries. For example, in US, Infosys had 18

international offices until 2012. As in China, it has offices in developed cities like Beijing,

Shanghai and the other four cities. It has two offices in offices which are locate in Pairs

and Toulouse respectively (Infosys, 2014).

Different culture dimensions and communication styles

I will analyze the culture dimensions and the communication styles of these three

countries in both the Trompenaars’ culture value dimensions and the Hofstede’s culture

dimensions. For the Trompenaar’s one, I will mainly focus on the universalism vs.

particularism, individualism vs. collectivism, affective vs. neutral, and specific vs. diffuse.

For the hofstede one, I will analyze the power distance, uncertainty avoidance and the

long term/ short term orientation.

Trompenaars’ Culture Value Dimensions

The first Trompenaars’ culture value dimension is universalism vs. particularism;