Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers
the question.
T 2-1 Global Perspectives
1) A learning organization develops the capability to ________.
A) attract new employees who have special knowledge
B) accept the conventional wisdom of the industry
C) continuously learn, adapt, and change
D) add new training programs to keep employees up to date
2) In a learning organization, it is important that all employees ________.
A) have a strong sense of leadership B) study each night
C) collaborate D) share the same vision for the organization
3) Organizational learning can’t take place without ________.
A) a stable structure or hierarchy B) a shared vision of the future
C) complete privacy for employees D) a clear chain of command
4) Designing a series of interview questions to provide information about possible customers
for a company would primarily require ________.
A) conceptual skills B) technical skills
C) political skills D) interpersonal skills
5) A pharmaceutical company manager attending a meeting of academic scientists would be
functioning in which role?
A) figurehead B) liaison C) informational D) decisional
6) The CEO of Cisco Systems likes to ________.
A) read emails from satisfied customers
B) argue with dissatisfied customers and try to convince them that they are wrong
C) listen to voice mails from dissatisfied customers
D) listen to voice mails from satisfied customers
7) All of the following are characteristic of learning organizations EXCEPT ________.
A) a strong sense of community B) fear of making mistakes
C) managers who serve as facilitators D) a collaborative environment
8) A learning organization requires employees to ________.
A) collaborate with competitors
B) share information and collaborate with one another
C) encode information to prevent competitors from stealing ideas
D) make all ideas public
9) Under which category would you classify skill in motivating subordinates?
A) technical skills B) conceptual skills
C) political skills D) interpersonal skills
10) Which of the following is NOT an example of a decisional role according to Mintzberg?
A) disturbance handler B) entrepreneur
C) spokesperson D) resource allocator
11) How do customers play a role in changing the job of the modern manager?
A) Managers are increasingly including customer satisfaction as a major goal.
B) Managers are learning to think of customers as adversaries in a battle of survival.
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal.
D) Managers are inviting customers to take control of the planning and design of new products.
12) Giving a speech at an organization banquet would fall into which Mintzberg category?
A) informational B) interpersonal C) entrepreneurial D) decisional
13) What does a company’s prompt, courteous, and helpful answering of a telephone with a
human operator signal to the customer who is calling?
A) The company is responsive to the customer’s needs.
B) The company is wasting resources on telephone operators.
C) The company has low prices.
D) The company has high prices.
14) All of the following are examples of informational roles according to Mintzberg EXCEPT
________.
A) monitor B) entrepreneur C) disseminator D) spokesperson
15) Which of the following is the most difficult ethical challenge to managers in today’s
business climate?
A) increasing the amount that employees pay for health care
B) having to downsize and let go of employees who are hardworking and productive
C) not being able to hire new employees
D) having to fire employees who are not productive
16) Which of the following views of management would agree with the statement that managers
should not be held accountable for changing global economic conditions?
A) the symbolic view B) the new-world order view
C) the geocentric view D) the demographic view
17) The CEO of a major corporation experiences emotional problems and is prescribed
antidepressants by his psychiatrist. Which of the following do the CEO’s stakeholders have the
most legitimate right to be informed about?
A) whether the medication is long term or short term
B) whether the medication has any side effects
C) whether the CEO continues to receive counseling from the psychiatrist
D) whether the medication can impair judgment
18) Which of the following best explains why increased regulations cannot be the complete
solution to reforming the economy?
A) The regulators are all corrupt.
B) There are too many regulations to keep track of.
C) It is extremely difficult to write regulations.
D) There are too many transactions to keep track of.
19) Which of the following identifies an outcome of the recent economic crisis of 2008?
A) no business regulations B) voluntary business regulations
C) increased business regulations D) fewer business regulation
20) Which of the following is LEAST likely to be viewed by a company as an advantage of
stressing sustainability?
A) The company avoids bad press.
B) The company avoids economic ramifications of being seen as socially irresponsible.
C) The company is seen as efficient.
D) The company is seen as ethical.
21) The argument against social responsibility that states that pursuing goals other than making
profits diverts a company away from its primary goal of making profits is known as ________.
A) dilution of purpose B) possession of resources
C) lack of skills D) too much power
22) Supporters of socially responsible businesses claim that by becoming socially responsible,
businesses can expect ________.
A) more strict enforcement of laws B) more government regulation
C) more government interference D) less government regulation
23 How might a manager with a rights view of ethics view the prospect of forbidding an
employee from making what he feels are “misguided” political statements on her non-company
website?
A) The manager would order the employee to take down the website on the grounds that it
misrepresents the company.
B) The manager would not interfere with the website.
C) The manager would order the employee to take down the website on the grounds that its
positions are foolish and wrong.
D) The manager would ask the employee to take down the website on the grounds that it
violates company policy.
24) Which of the following best summarizes Blake Mycoskie’s (the founder of TOMS shoes)
business philosophy?
A) A business should be both ethical and socially responsible.
B) A business should not worry about being either ethical or socially responsible.
C) A business should be ethical but not socially responsible.
D) A business should be socially responsible but not ethical.
25) Which of the following is NOT a reason for managers to plan?
A) to establish responsibility for mistakes B) to establish goals
C) to give direction to an organization D) to deal with change
26) Early users of work specialization in the early twentieth century found that the practice
ultimately resulted in ________.
A) higher profits and better employee morale
B) huge and permanent productivity gains
C) bored workers with low morale
D) better communication among employees
27) Which of the following is NOT an argument against the idea that companies should be
socially responsible?
A) public expectations B) costs
C) violation of profit maximization D) too much power
28) Those arguing against being socially responsible might make the claim that costs for social
goals are ultimately ________.
A) paid for by consumers in the form of higher prices
B) paid for by the people being helped
C) are never paid by anyone
D) paid for by companies in the form of tax breaks
29) A manager who subscribes to the theory of justice view of ethics might pay low-level
employees ________.
A) more than the minimum wage B) according to how productive they were
C) less than the minimum wage D) the minimum wage
30) Since businesses have more power and resources than ordinary individuals, supporters of
social responsibility claim that businesses have ________.
A) a good reason to ignore the needs of ordinary individuals
B) no reason to act in a socially responsible way
C) less reason to act in a socially responsible way
D) more reason to act in a socially responsible way
31) Supporters of social responsibility claim that being socially responsible ________.
A) decreases long-term profits B) decreases short-term profits
C) increases short-term profits D) increases long-term profits
32) Which of the following best defines sustainability for a company?
A) running the company with a strategy that is both profitable and good for the
environment
B) running the company with a strategy that is does not change the environment in any way
C) running the company with a strategy that is good for the environment even if it is not
profitable
D) running the company with a strategy that is profitable whether or not it is good for the
environment
33) What does Wal-Mart’s business policy say about the company’s belief in global climate
change?
A) Wal-Mart must believe that global climate change is a hoax.
B) Wal-Mart must believe that global climate change is a right-wing conspiracy.
C) Wal-Mart must believe that global climate change is a left-wing conspiracy.
D) Wal-Mart must believe that global climate change is a real threat.
34) One prominent argument against being socially responsible makes the claim that business
managers are ________ to address social concerns.
