Case Assignment 1
1. The principle of six sigma, lean, PDCA and FMEA refers to elimination of waste in
manufacturing industry but in Cleveland clinic the purpose of implementing these
features were improve support functions which will lead to patient and doctor
satisfaction. Here in Cleveland clinic the goal was to present the exact number of tools at
exact time to improve service time of doctors and eventually leading to reduce patient
waiting time and increasing patient satisfaction.
2. Cleveland clinic created a current state value stream mapping to identify areas for process
improvement. They conducted Kaizen to each sub process of the events which created
room for more precise continuous sustainable improvements. They identified the
problem statement & mapped the current value to understand the process in terms of
value added and non-value added activities which helped them understand on what kind
of data is needed to be collected to start working on root cause analysis and experiment
with different solutions to reach the target state metrics and creating a future state value
stream map for sustainability. They created visual mapping system at the
decontamination area and the cart assembly area which eventually resulted reducing the
errors in misplacements of instruments by twenty six percent.