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TABLE OF CONTENTS
REPORT MEMORANDUM 3
1.0 INTRODUCTION . 4
2.0 CASE STUDY ANALYSIS . 4
3.0 INFORMATION SYSTEMS & STRATEGY 5
3.1 Analysis of Quality Food Organisational Structure ... 5
3.2 Quality Foods Current Value Chain Analysis .. 6
3.3 Analysis of Quality Foods IT Systems . 7
4.0 DEVELOPMENT OF NEW SYSTEMS FOR QUALITY FOODS 9
5.0 EFFECTIVENESS OF IT SYSTEMS .. 11
6.0 CONCLUSION 11
7.0 REFERENCES & BIBLIOGRAPHY 12
APPENDICES
1.0 INTRODUCTION
Globalization has caused many changes in the way we do business and has brought with it
a highly competitive and dynamic environment. Within this environment we have the
retailing industry which presently, in the United Kingdom (UK) is the top service industry,
employing over 3 million people in the UK workforce and *ƒ*‹†250 billion in sales. In
this industry it is rather difficult to recognize strategic issues facing organizations and
develop capabilities for long term organizational success. However, the advent of
ground-breaking computer and communications technology has caused an onslaught of
information technology which can be used to assist businesses in preparing strategic plans
to aid in their company growth and eventual success.
2.0 CASE STUDY ANALYSIS
QF is one UK largest supermarket chains. It employs 60,000 people and its annual sales
are *ƒ*‹†5.5billion with a total of 1,200 stores. QF is turning to information technology to
help them to operate more efficiently. They have recently merged with Summerton and has
joined with Amion to open small shops in their petrol stations.
QF main objective is to make all data available to management in ways that could impact
