Management Information
System at Multinational
Company
A Case study of: DHL®
Submitted by,
KCB ID: 11305
Course: MBA in Marketing
Page | 2
MIS (Management Information System)
Managing information is the process of the strategic management of all the information from
the various parts of the organization. An organization needs the information from its various
parts and need to clarify them in supporting the decision making for that company.
Laudon, K. and Laudon, J. (2007) in their book of, Management Information System, has
elaborated the definition of MIS as, “Management information system works at the levels of
management of any strategic organization and serve it with the functions of planning,
controlling as well as decision making with the providing of the routine summary and also
the exception reports”
An organizational management level may be classified in the following three tiers :
1. Operation level: keep track the core operations of the company and deals with various
departments like, customer service, cashier, production, order processing etc.
2. Managerial level: Company’s various levels of information are managed in this level,
e.g., sales management, sales analysis, inventory control, relocation of cost control,
budgeting for the company etc.
3. Executive level: the top level management resides here and they are to take the strategic
decision, long term plan, sales trend forecasting, personnel planning etc.
Figure 1: Interrelations among Information technologies.
(O’Brien, J (1999). Management Information Systems – Managing Information
Technology)
Figure 2: Functional areas of MIS
