Management Chapter 1 | Course Paper

Chapter 1

Introduction to

Management

Nguyen Thi Phuong Dung, MSc

Foreign Trade University, HCMC Campus

Learning Objectives

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1. Explain why managers are important to organizations.

2. Tell who managers are and where they work.

Know how to manage your time.

3. Describe the functions, roles, and skills of managers.

4. Describe the factors that are reshaping and redefining

the manager’s job.

Develop your skills at being politically aware.

5. Explain the value of studying management.

1.1 Why Are Managers Important?

➝Organizations need their managerial skills

and abilities more than ever in these

uncertain, complex, and chaotic times.

➝Managerial skills and abilities are critical in

getting things done.

➝The quality of the employee/supervisor

relationship is the most important variable

in productivity and loyalty.

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1.2 Who Are Managers?

➝Manager – Someone

who coordinates and

oversees the work of

other people so that

organizational goals

can be accomplished.

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Sam Walton

1.2 Who Are Managers?

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➝Many traditional non-managerial jobs now

include managerial activities.

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Exhibit 1-1

Levels of Management

➝First-line Managers – Individuals who

manage the work of non-managerial

employees.

➝Middle Managers – Individuals who

Classifying Managers

shift managers, district managers, department

managers, or office managers.

regional manager, project leader, store manager, or division manager