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Running head: MANAGEMENT AND LEADERSHIP
Management and Leadership
University of Phoenix
Management: Theory, Practice, and Application
MGT 330
Mar 02, 2007
Management and Leadership
Starbucks leadership team is among the best in the business when it comes to leading
Starbucks into the global market. The leadership team is responsible for making sure the
management team gets everything needed to complete the tasks set before them. Starbucks
is a company with Strong Leadership and Management teams, who want to make
Starbucks the most successful coffee shops on the planet. Starbucks management reviews
the applications and selects individuals for an interview. The managers checks references.
Starbucks employs a diverse group of individuals around the world. They recruit new
partners and promote the existing partners. Starbucks looks for team players that are
passionate about Starbucks, self-motivated, and adaptable. The Managers are in charge of
the training process and how the partners will perform. Managers should follow up with all
the learning coaches to be sure they are teaching the accurate material and showing ways
to increase speed of service. The managers at Starbucks offer a program.
From a business ethics side Starbucks management is a leader when ethics and diversity
come into the picture. With stores located worldwide Starbucks managers have to learn
different culture and hoe to deal with employees in those cultures. Howard Shultz wrote
the Standards of Business Conduct. Mr. Shultz explains why the company uses the
standards and why setting standards on how the company runs is important not only the
company, but why the standards are important to running a successful business. He
