CHAPTER 15
INTERPERSONAL &
ORGANIZATIONAL
COMMUNICATION
Mastering the Exchange of
Information
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LEARNING OBJECTIVES
15.1 Describe the communication process.
15.2 Compare communication channels and
appropriate ways for managers to use them.
15.3 Identify barriers to communication and ways
managers can overcome them.
15.4 Discuss how managers can successfully use social
media to communicate.
15.5 Identify ways for managers to improve their
listening, writing, and speaking skills.
15.6 Review the techniques for improving the career
readiness competency of networking.
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The COMMUNICATION PROCESS:
WHAT IT IS, HOW IT WORKS
Communication
•Communication is the transfer of information and
understanding from one person to another.
•You are an efficient communicator when you can
transmit your message accurately in the least time.
•You are an effective communicator when your intended
message is accurately understood by the other person.
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The COMMUNICATION PROCESS
Figure 15.1
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(male): © Fuse/Getty Images; (female): ©Comstock Images/Alamy Stock Photo
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COMMUNICATION GAME:
Let’s see how effective you deliver a message?
“The Chinese Whispers”
•Form a group of 10 members
•Sit in one row
•Choose a representative
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NOISE DISRUPTS the
COMMUNICATION PROCESS
JARGON AND BUZZWORDS
NONVERBAL COMMUNICATION
NOISE
CHOSEN MEDIUM
LANGUAGE BARRIERS
SEMANTICS
SELECTING the RIGHT MEDIUM
Figure 15.2
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