It is the capacity for recognizing our own feelings and those of others, the capacity for
managing our own emotions, and the capacity for building relationships with others.
Emotional Intelligence is twice as important as any other factor in predicting outstanding
performance in the workplace – more important than technical competence or IQ. At high
levels of leadership EQ is even more important. When star senior leaders are compared to
average ones, more than 85% of the difference in their profiles was attributable to
emotional intelligence factors, not cognitive ones. Research shows the same trend. When
comparing the best leaders we have coached (those rated highest by their coworkers) with
those rated lowest, there is almost no difference in technical skill. The greatest differences
come in EQ dimensions – the ability to facilitate teamwork, to motivate others, and to be
an inspirational role model. Arrogance and the inability to manage relationships with
others are the top causes of executive derailment.
The Areas of Emotional Intelligence
*ƒ‚· Self-Awareness:
Self-awareness is the ability to recognize one feelings, to monitor them and know how one
is coming across to others
Self-Regulation: The ability to handle feelings so they are appropriate, Involves the
capacity to soothe one, to shake off worries, gloom or irritability, and to bounce back from
setbacks.
*ƒ‚· Self-Motivation:
Self-motivation is the ability to marshal one emotions in the service of a goal. Involves
being able to delay gratification, stifle impulsiveness, and stay focused on the task or goal
at hand.
*ƒ‚· Empathy:
Empathy is the ability to recognize emotions in others. People who are empathic are more
