“United Parcel Service: Basic management structure.”
The United Parcel Service known also as the “Brown Giant” is the powerhouse in the air
delivery, freight and parcel service industry. The United Parcel Service is based in Atlanta
and is the worlds largest package-delivery firm. UPS delivers more than 3 billion parcels
and documents per year. United Parcel Service operates 150,000 vehicles and 575
airplanes and is the dominating force in the United States ground delivery market. UPS is
announcing that its ever expanding company with new acquisitions in the Asia/Pacific
region, Latin America, and Europe. With its bureaucratic approach to the companys
management system with tight rules and regulations, and a well-defined division of labor
in each plant from top to bottom is key in there success. The company has daily worksheet
to specify goals and the work output. The daily employee quotas and achievements are
reported on a weekly and monthly basis. I have experienced this bureaucratic approach to
management first hand as an employee at UPS. From my experience there, I have seen
how the company works from the inside out. I hope to relate valuable information that I
gained there in my assignment to develop and analyze the management aspects of the
United Parcel Service. I will cover key issues in the basic management structure of UPS
including the external factors that shape the organization of the company, recent challenges
to UPS.
The United Parcel Service has taken steps to restructure itself from an operations-oriented
company into a market driven industry. Recent findings suggested the need to achieve
better external customer satisfaction. The steps taken were to improve the overall of all
customers that utilize the services at UPS. Other key areas that need improvement are
volume logistics and customer logistics. The main priority at UPS is to deliver the package
on time. They provide a much-anticipated alternative to the monopoly of the United States
Postal Service. This competitor has been unreliable on multiple occasions. The average
customer is feed up with the inconsistencies of the United States Postal Service. Unlike
this company, the United Parcel Service helped define the word efficiency. Even from the
earliest days, when Jim Casey and Claude Ryan, two Seattle teens, gave life to the now
world-known UPS delivery company. “Management is the attainment of organizational
goals in an effective and efficient manner through planning, organizing, leading, and
controlling organizational resources.”(Management, Daft.) Throughout the years the
company has continually fine-tuned its work and management effort to become an efficient
