MAN 3025 Exam 3 Study Guide
CHAPTER 8: FOSTERING ETHICAL BEHAVIOR
Vocabulary: Business Ethics, Bribes, Kickbacks, Whistleblowers, Fiduciary Principle,
Property Principle, Reliability Principle, Transparency Principle, Dignity Principle,
Fairness Principle, Citizenship Principle, Responsiveness Principle, Visibility Test,
Generality Test, Legacy Test,
-Business Ethics
-Bribes, Kickbacks, Sweatshops
Learning Outcome: What is the relationship between business ethics and culture?
-Causes of Unethical Behavior
-Five major causes
-Ethics Decision-Making Model
-Four key questions to be asked
-Stakeholder Analysis
-Eight Ethical Principles – what is their purpose?
-Three Tests
-Visibility, Generality, Legacy
Learning Outcome: Understand and be able to apply the eight Ethical Principles?
-Benefits of Ethical Behavior
What are the four key benefits to companies that establish a strong code of ethics?
Learning Outcome: Why should a manager be ethical?
-Code of ethics
Learning Outcome: What is the benefit to companies that are committed to ethics?
CHAPTER 9: DECISION MAKING
Vocabulary: Data, Information, Information Technology, Intelligence Information, Public
Information, Information Systems, Management Information Systems, Decision, Problem
Solving, Systematic Thinking, Intuitive Thinking, Multidimensional thinking, Strategic
Opportunities, Structured Problems, Programmed Decisions, Unstructured Problems,
Nonprogrammed Decisions, Crisis Management Programs, Risk Environment, Uncertain
Environment, The Decision Making Process, Classical Decision Model, Optimizing
Decision, Rational Model, Behavioral Decision Model, Bounded Rationality, Satisficing
Decision, Lack of Participation Error, Availability Heuristics, Representative Heuristic,
Anchoring and Adjustment Heuristic, Zero Based Budgeting, Escalation of Commitment,
Confirmation Error, Framing Error, Satisficing, Implicit Favorite, Group vs. Individual
Decision Making
-Information vs. Data
What is the difference between the two?
What characteristics does “good information” have?
-Information and the Internal vs. External Environment
