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Wells Fargo Culture
The underlying problem in this case from the regulators’ perspective is the lack of
responsibility. Wells Fargo has refused to take responsibility and blames individual
employees on how they managed their branches. Setting unreasonable goals has
shown that it results in unethical behavior when added pressure arises.
Wells Fargo’s executive leadership made an uneasy work environment. They
focused on the amount of profit over ethics. Making a hostile work environment and as
stated in the text many employees lost their job when they stood up to higher
management. One employee recalled her manager informing her “bankers who didn’t
