1. Finding prospective loans customer & receiving customer portfolios :
The customer relations officer is the focal point for customers searching and receiving the
needs of BIDV’s products and services from customers. Based on the needs of the
customer, the Customer Relations Officer guides the customer to make a credit profile
including:
– Credit Application Form
– Client’s legal profile
– Profile of the client’s financial situation
– Project profile, credit plan
– Loan guarantee documents/guarantee obligations
After receiving the complete credit application of the customer, the customer service
officer prepares a receipt for the application.
2. Appraising & preparing the credit proposal report:
Based on the credit profile of the customer, the customer relations officer conducts
research, evaluation and analysis according to the following contents:
– General customer reviews
– Assess the client’s financial situation
