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Knowledge management is a discipline that is fairly new and lacks a concrete foundation.
In the latter years of its emergence in the academic scene, an increasing amount of research
can be found and institutions have begun implementing knowledge management in their
respective curricula. The discipline is also gaining momentum at the corporate level as
organizations in Europe and the United States are implementing some sort of knowledge
management. Tools and techniques that map the flow of information known as knowledge
management systems are making an appearance in the market. As knowledge management
continues to gain popularity in the corporate and academic environment, a need for
assessing knowledge management emerges.
The complexity of knowledge management lies in the fact that it is based on the idea of
intellectual capital. Knowledge is capital that brings value and is of importance to an
organization but has the characteristic of being intangible. It is difficult to measure and
assess intangible goods. Traditional management ideas revolve around the assumption that
it is hard or not attainable to manage what is not possibly measured. With the initiative of
knowledge management and its increased applications both in the business and academic
worlds, a way to assess and measure its effectiveness is required. In today competitive
world managers must find a way to justify any investment in new technology that promises
solid returns, therefore an effective assessment of knowledge management is imperative.
A management systems success depends greatly on an effective systematic method of
measurement. Since the need for an assessment is obvious we revisit some reasons for
