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Copyright © 2016 Pearson Education, Inc.
Management, 13e (Robbins)
Chapter 1 Managers in the Workplace
1) Because this is her first job, Melanie was unclear about what managers actually do.
Fortunately her training materials explained that a manager’s job focuses on ________.
A) performing clerical duties
B) personal achievement
C) helping others accomplish their work goals
D) supervising groups rather than individual employees
Answer: C
Diff: 2
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.1: Explain why managers are important to organizations
Classification: Application
2) A great manager can inspire employees professionally and personally.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Explain why managers are important to organizations
Classification: Concept
3) Managers play an important role in dealing with various challenges being faced by
organizations today.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.1: Explain why managers are important to organizations
Classification: Concept
4) As part of the orientation for her internship, Rebecca was informed that ________ are the
people who direct the activities of others in an organization.
A) directors
B) managers
C) subordinates
D) line workers
Answer: B
Diff: 1
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
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Copyright © 2016 Pearson Education, Inc.
5) Alice is responsible for getting work done through others. Alice is a ________.
A) consultant
B) middle manager
C) supervisor
D) top manager
Answer: C
Diff: 2
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
6) An individual who works with and through other people by coordinating their work activities
in order to accomplish organizational goals is ________.
A) an assembly line worker
B) a laborer
C) a manager
D) a salesperson
Answer: C
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
7) Supervisor is another name for ________.
A) team leader
B) middle manager
C) first-line manager
D) top manager
Answer: C
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
8) A ________ is an example of a first-line manager.
A) division manager
B) store manager
C) regional manager
D) shift manager
Answer: D
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
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Copyright © 2016 Pearson Education, Inc.
9) Kelly, a production supervisor, is responsible for ten employees who assemble components
into a finished product. Kelly is a ________.
A) top manager
B) nonmanagerial employee
C) middle manager
D) first-line manager
Answer: D
Diff: 1
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
10) Managers with titles such as regional manager, project leader, or division manager are
________.
A) first-line managers
B) top managers
C) production managers
D) middle managers
Answer: D
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
11) Ben, a production plant manager, reports to Dan, a general manager. Ben and Dan are
________.
A) top managers
B) middle managers
C) supervisors
D) first-line managers
Answer: B
Diff: 2
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
12) ________ are responsible for making organization-wide decisions and establishing the plans
and goals that affect the entire organization.
A) Middle managers
B) Top managers
C) Production managers
D) Research managers
Answer: B
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
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Copyright © 2016 Pearson Education, Inc.
13) Tom is responsible for project managers who supervise others who perform manual work.
He reports to a vice president on another continent. Tom is a ________.
A) first line manager
B) middle manager
C) top manager
D) nonmanager
Answer: B
Diff: 2
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
14) ________ have titles such as executive vice president, chief operating officer, and chief
executive officer.
A) Supervisors
B) Middle managers
C) First-line managers
D) Top managers
Answer: D
Diff: 2
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
15) Kenneth is a vice president of operations. His position would be regarded as a ________.
A) top manager
B) supervisor
C) middle manager
D) first-line manager
Answer: A
Diff: 2
AACSB: Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
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Copyright © 2016 Pearson Education, Inc.
16) Blue Fin and ChrisCraft, two boat manufacturers, have merged. Top managers now must
decide how the work will be divided and who will do what work. Such an arrangement makes up
a(n) ________.
A) strategic partnership
B) coalition
C) organization
D) affinity group
Answer: C
Diff: 2
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
17) The organizational chart shows titles such as front-line manager, plant manager, and vice
president of operations. It is very likely this organization has a ________.
A) traditional committee structure
B) traditional pyramid structure
C) modern matrix structure
D) flexible structure
Answer: B
Diff: 2
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
18) If your team quickly painted the wall but discovered afterward it was the wrong wall, your
team would be ________.
A) efficient but ineffective
B) efficient and effective
C) effective but inefficient
D) neither effective nor efficient
Answer: A
Diff: 3
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
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Copyright © 2016 Pearson Education, Inc.
19) Andrew is reviewing next week’s orders, scheduling orders to machines, and assigning
employees to run those machines. Andrew is engaged in ________.
A) planning
B) organizing
C) leading
D) controlling
Answer: A
Diff: 2
AACSB: Application of knowledge; Analytical thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Application
20) Today’s managers are just as likely to be women as they are men.
Answer: TRUE
Diff: 1
AACSB: Diverse and multicultural work environments
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
21) A manager must coordinate and oversee the work of other people so that organizational goals
can be accomplished.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
22) A manager’s job is all about personal achievement.
Answer: FALSE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
23) In traditionally structured organizations, managers can be classified as first-line managers,
middle managers, or top managers.
Answer: TRUE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
24) Middle managers are responsible for making organization-wide decisions and establishing
the plans and goals that affect the entire organization.
Answer: FALSE
Diff: 1
AACSB: Reflective thinking
Learning Obj.: LO 1.2: Tell who managers are and where they work
Classification: Concept
25) Describe and provide examples of first-line, middle, and top managers.
Answer:
a. First-line managers are the lowest level of management and manage the work of
nonmanagerial individuals who are directly involved with the production or creation of the
organization’s products. First-line managers are often called supervisors or even shift managers,
district managers, department managers, or office managers.
b. Middle managers are found between the lowest and top levels of the organization. These
managers manage the work of first-line managers and may have titles such as department head,
project leader, store manager, or division manager.
c. Top managers are responsible for making organization-wide decisions and establishing the
plans and goals that affect the entire organization. These individuals typically have titles such as
