Internship_report_at_small_and_medium_en

SRH UNIVERSITY OF APPLIED SCIENCES BERLIN

Internship report – SME Development National Center of Armenia

Name: Hamlet Hayrapetyan

Matriculation Number: 26204510

Supervisor: Prof. Dr. Jörg E. Wilhelm

Date of submission: 14.01.2013

Hamlet Hayrapetyan Internship report: January 2013

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Abstract

This paper is about my sixteen week internship at Small and Medium Entrepreneurship

Development National Center of Armenia (SME DNC of Armenia (hereinafter Foundation))

which is a part of my Bachelor studies of the 5th semester at the SRH University of Applied

Sciences Berlin. The first section of my paper includes a detailed description about the work I

have done during the internship, the responsibilities that I had and changes that I could bring to

the Foundation. The second part is a study about consumer rights and anti-competitive

agreements in the framework of SMEs. It reflects the knowledge and experience that I got during

the internship.

The study consists from analysis, case studies and comparison of Armenian legislation

system with the EU legislation system, how they protect consumer rights and prohibit anti–

competitive agreements among entrepreneurs. I decided to show the main parts of the legislation

systems, open the cases about anti-competitive agreements and market enforcement, than

compare them to see that all in all the legislation systems work, but there is need to develop new

enforcement mechanism, especially for Armenia. From my knowledge and experience I add

some recommendations for the improvement of the field and development of the institutions that

deal with those kind of problems.

Hamlet Hayrapetyan Internship report: January 2013

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Table of Contents

Abstract ……………………………………………………………………………………………………………………………………… 1

Table of Tables and figures …………………………………………………………………………………………………………… 4

I. General information and individual report …………………………………………………………………………………… 5

1. Report Data ……………………………………………………………………………………………………………………… 5

1.1 Name and complete data of the foundation …………………………………………………………………… 5

1.2 Name of the department ……………………………………………………………………………………………… 5

1.3 Reference person ……………………………………………………………………………………………………….. 5

1.4 Duration of the internship …………………………………………………………………………………………… 6

2. Job description …………………………………………………………………………………………………………………. 6

2.1. Aim towards the internship …………………………………………………………………………………………………. 6

2.2. Structure of the foundation and the departments ……………………………………………………………….. 7

2.2.1. Foundation Structure ………………………………………………………………………………………………. 7

2.2.2.1. “Information Support programs” department ……………………………………………………….……….. 8

2.2.2.2. “International Cooperation Programs” department ………………………………………………………… 9

2.2.2.3. “Local Economic Development Programs” department ……………………………………………….. 10

2.2.2.4. “Industrial Systems Building Programs” department ……………………………………………………. 10

2.2.2.5. “Training Support Programs” department …………………………………………………………………… 11

2.2.2.6. “Financial Support Programs” department ……………………………………………………….…………. 12

2.3. Description of my internship role ………………………………………………………………………………….. 13

2.3.1. “Information Support programs” department ……………………………………………………………. 13

2.3.2. “International Cooperation Programs” department …………………………………………………… 14

2.3.3. “Local Economic Development Programs” department …………………………………………….. 15

2.3.4. “Industrial Systems Building Programs” department ………………………………………………… 16

2.3.5. “Training Support Programs” department ……………………………………………………………….. 17

2.3.6. “Financial Support Programs” department ………………………………………………………………. 17

2.4. Result ………………………………………………………………………………………………………………………… 18

2.5. Experience gained from the internship …………………………………………………………………………… 19

II. Scientific paper / Analyses ……………………………………………………………………………………………………… 20

1. Introduction …………………………………………………………………………………………………………………………… 21

2. Hypothesis…………………………………………………………………………………………………………………………….. 22

3. Analysis ……………………………………………………………………………………………………………………………….. 23

Hamlet Hayrapetyan Internship report: January 2013

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3.1 Legal framework: Armenia ………………………………………………………………………………………………… 23

3.3.1 Case Study ………………………………………………………………………………………………………………… 25

3.2 Legal Framework: European Union …………………………………………………………………………………….. 28

3.2.1 Case Study ………………………………………………………………………………………………………………… 31

3.3 Comparison of Legislation …………………………………………………………………………………………………. 32

4. Recommendations ………………………………………………………………………………………………………………….. 33

5. Conclusion ……………………………………………………………………………………………………………………………. 34

III. Resume ……………………………………………………………………………………………………………………………….. 35

IV. Sources ……………………………………………………………………………………………………………………………….. 36

V. Appendix ……………………………………………………………………………………………………………………………… 38

Hamlet Hayrapetyan Internship report: January 2013

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Table of Tables and figures

Table 1. Organization chart of the SME DNC of Armenia 08

Figure 1. E-Newsletter cover page 09

Figure 2. “Merlin” Software of EEN 14

Figure 3. “Tavush Cheer” project: “Cheer” brand 16

Figure 4: Social Movement Activity in EU, “Consumer Rights” 32

Hamlet Hayrapetyan Internship report: January 2013

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I. General information and individual report

1. Report Data

1.1 Name and complete data of the foundation

Armenia

SME DNC of Armenia – Small and Medium Entrepreneurship Development National

Center of Armenia –

Headquarters: 5 Mher Mkrtchyan Street, Yerevan 0010, Armenia.

There is one branch office in every region of Armenia.

Executive Director: Varazdat Karapetyan

1.2 Name of the department

There are six departments where I worked one by one:

• Information Support programs

• International Cooperation Programs

• Local Economic Development Programs

• Industrial Systems Development Program

• Consulting and Training Programs

• Financial Support Programs

1.3 Reference person

Varazdat Karapetyan – Executive Director,

E-Mail: director@smednc.am

Anush Aslanyan – Deputy Executive Director,

E-Mail: Aaslanyan@smednc.am

Armen Sargsyan – Financial Support Programs Coordinator,

Hamlet Hayrapetyan Internship report: January 2013

E-Mail: Sargsyana@smednc.am

Lusine Sahakyan – HR Officer

E-Mail: Lsahakyan@smednc.am

1.4 Duration of the internship

The internship started on the 20th of August 2012 until 30th of November 2012, for the

duration of 16 weeks. The internship was full time, 40 hours per week.

2. Job description

2.1. Aim towards the internship

I was searching for an internship where I would be able to learn more than I could expect

and especially in my home country, where I want to use my knowledge, gain more experience

and skills on local level about economic processes and entrepreneurship sphere which will help

me in my future career. I started my internship at SME DNC of Armenia (thereafter: Foundation)