Memo
To: Supervisory Team
From: Sales Manager
Date: 7/26/2009
Re: Training and Mentoring Program
Introduction
The purpose of this memo is to address the training and mentoring program that will be
implemented as a result of the recent merger with EnviroTech. As a part of this transition,
the company has decided to provide training to all the personnel selected for the new sales
team. This memorandum will outline how the needs of the training and mentoring
program, the objectives of training and mentoring program, performance standards,
contents for training and mentoring, delivery methods for training and mentoring,
time-frame to incorporate and complete the training program, evaluation methods used to
evaluate the training, feedback and alternative avenues for further development for those
who need it.
Training and Mentoring Needs
As a result of the recent merger of both the InterClean and EnviroTech, management has
decided that the new sales team will need extensive training in order to ensure the
company moves forward effectively and efficiently. Because of the companys new
strategic approach, more industry focused knowledge is needed. While training ensures
that employees receive information they need in an organized and detailed fashion, it
doesnt offer an opportunity for one-on-one interaction and detailed information on specific
issues of concern over time as these issues arise. This is where mentoring comes in
(Atkinson, 2002). More extensive training will be provided for salespersons which will
focus on environmental regulations, OSHA standards, and sanitation standards as it
pertains to this specific industry. Management has determined that it is essential for
salespersons to undergo extensive training in sales and communication as well as training
customer satisfaction training. Sales representatives will be required to share knowledge
gained from this training and mentoring program with their existing and potential
customers. Sales representatives will be responsible for ensuring that customers understand
the new regulatory standards. In order to be more effective and consistent throughout the
organization, all members of the sales team, both InterClean and EnviroTech
representatives will receive the same training. The ultimate mentor is one who has the
commitment and awareness to develop the company to its fullest potential, and is able to
build trust among peers surrounding them with a calculated amount of ambiguity
(Tabbron, et al, 1997). With this is mind, this is the type of mentor the company hopes to
develop through this training and mentoring program.
Objectives
Upon completion of the training and mentoring program, salespersons are expected to
continue to be up to date with regulations and standards of the cleaning and sanitation
