The New Interclean Part Two
TEAM Williams Steps 2 Success Training
Welcome to Interclean and the Williams Sales Team. We are glad that you have joined us
and we look forward to helping you succeed as a professional. Our Steps 2 Success
Training is best training program in the company. Our sales team has won numerous
awards for top production, customer service, and community service. We believe that in
order for you to develop as a successful professional, there should be two types of training
in business and personal development. We understand that business is important however,
it is contingent on the success of an employees personal development. The overall training
process is sixty days.
Training
The Steps 2 Success training begins in the classroom with Eric Borden and Terry Garcia as
the facilitators. The purpose of this program is so the new trainee can become more
familiar with the products and services of Interclean. In this program is where the trainee
will learn the company history, our products and services, features and benefits, and
compliance standards. This content is provided by Interclean and to be used for internal
purposes only. This class will consist of oral and multimedia presentations and will last
one week. There will be assessments for knowledge of our products and services prior to
completion of the first week of training such as a multiple choice test. This training also
includes the Occupational Safety Hazard Workplace Safety video training as well as
Hazardous Materials video training and are federal requirements followed by signed
agreement of training.
The next week will consist of Personal Development training modules. The purpose of this
training is to develop the employee as a professional with education on leadership, sales,
customer service, goal setting, time management, motivation and diversity.
* The Leadership training module will consists of different leadership styles and how they
can be implemented in Interclean. Activities include questionnaires and group activities
* The Sales training module will consist of strategies the trainee can use to get the sale.
Activities include role playing with other trainees.
* The Customer Service training module will provide the trainee with the knowledge to
help a customer solve problems. Activities include fill in the blank and lecture.
* Goal Setting is normal with the Williams Team. In this training module, trainees will
learn the importance of team goals and individual goals. Trainees will observe goals set by
management and sales representatives.
* Time Management is an important skill for the trainee to begin to implement. Thats why
