Convenient Travel: Organization Background
In 1999 in the state of Utah, Convenient Travel was incorporated. Convenient Travel is an
electronic commerce company that conducts business with its customers primarily on the
Internet. Convenient Travel is an organization that focuses on specific travel markets in
Mexico and the Caribbean. The organization has maintained constant financial growth
since its foundation in 1999, except in 2001. Its current year growth has surpassed over the
prior year and the revenue growth rate has also excelled over the prior year. Convenient
Travel is a small organization with seven employees, eight shareholders who hold
ownership and five shareholders who serve on the board of directors. The company
promotes that almost all employees participate in a profit sharing plan. In addition, the
organizations annual revenues are in the millions and company profitability and
productivity are elevated. Convenient Travel offers mainly hotel booking services to
Mexico and the Caribbean to its customers. Specifically, they sell hotel booking
arrangements, transportation transfers and customized tours to travelers from the United
States, Europe and Asia (Pedersen & Paper, 2007).
General Business
Convenient Travel describes themselves as a pure play electronic commerce travel
company. A pure play organization means that they conduct all of their business on the
Internet. The organization offers several Web sites to travel locations in Mexico and the
Caribbean and then they book the hotel reservations, airport transfers and transportation
services, customized travel packages, and tours and charter services through the Web sites.
Convenient Travels main objective is that they are focused on a market niche through
offering packaged customized tours. Convenient Travel relies on the relationships they
develop with the targeted hotels; transportation services companies, airlines, and tour and
charter companies in order to provide the best service to their customers. The organization
targets its vendors based on their reputation within the travel industry regarding value,
price, customer service, and the capacity to serve their customers (Pedersen & Paper,
2007).
Management Structure
The organizational structure of Convenient Travel is a relatively flat. Meaning that the
company has only seven full time employees and everyone has direct access to everyone
else in the organization. This structure reduces organizational politics and bureaucracy and
creates direct relationships among employees. The employees spend time with each other
on a daily basis and also spend time with each other family outside of the business. The
company is directed by the board of directors, which has five members including the
