CSC 610
Final Examination
Total Points: 100 Due Date: December 16, 2011
Q. No. 1 (25 Points)
(a) What is the difference between an intranet and an extranet?
Intranet is a secured network within an organization and extranet is a network that can be
accessed from outside the organization.
(b) Define the term ‘productivity’ for information systems.
How can an organization best utilize the productivity measurements?
Productivity is described as an overall measure of the ability to make a product or provide
service. Productivity can be best utilized when the organizations know of how each of the
specified resources are being managed to accomplish the tasks in time along with the
fulfillment of quantity and quality.
(c) In the organizational context, what is ‘quality’?
What is ‘Total Quality Management’ (TQM) in the same context?
Qualityis a pragmatic interpretation as thenon-inferiorityorsuperiorityof something and
also considered as the a properfitness for a purpose
TQM functions on the basis of having individual responsibility in the creation of quality of
products and processes through an organization.
Q. No. 2 (25 points)
(a) Please describe the term ‘enterprise resource planning’ (ERP) system?
What functions does an ERP system perform?
Enterprise resource planning(ERP) is the system integration with internal and external
management informationwithin an organization like accounting, sales, service and CRM
with the help of an integratedsoftwareapplication.
ERP systems performs front-end functionalities such as customer relationship management
(CRM), Supply Chain Management (SCM) and Human resources which deals directly
with customers, products and employees respectively or e-business systems such as
e–commerce, e–government which deals with the public and many more have been added
