IMPACT
1) MALAYSIAN GOVERNMENT
In the journal written by Mahazril ‘Aini Yaacob and Adnan Aminuddin, in Malaysia, Key
Performance Indicator (KPI) has become essential part of our public sector although our public
sector just implemented this method not long ago.
KPI is a measurement that breaks down key areas to see how it can contribute to
business result. It helps organization in defining and measuring their progress towards desire
goal. It is an effective performance measurement system is well established in other industries.
The use of this measurement, public sector can achieve continuous improvement through a
period. Public sector is driven by this specific policy to deliver cashable and non-cashable
benefits from measured performance of their staff or employees.
Besides that, the journal also states that KPI improves the public services by
simplifying the processes and procedures,
2) EMPLOYEES BEHAVIOUR
Based on the journal titled ‘The Use of Key Performance Indicator in Malaysia
Government-Linked Company’ the impact of this performance indicator in a management on
