Running head: INDIVIDUAL LEARNING PROJECT 1: WELLS FARGO 1
Individual Learning Project 1: Wells Fargo
Brittany Alston
Liberty University
BUSI 601
INDIVIDUAL LEARNING PROJECT 1: WELLS FARGO 2
Individual Learning Project 1: Wells Fargo
Wells Fargo is a diversified, community-based financial services company worth $2
trillion in assets. They provide banking, investments, mortgage, and consumer and business
financial services to its customers. There are over 8300 locations and 13000 ATMs that
customers can access, as well as the use of online and mobile banking services. Wells Fargo has
a department known as Wells Fargo Virtual Channels (WFVC) that consists of 13000 team
members that serves Wells Fargo consumer and small business customers through various
channels which include digital (online, mobile and social) and contact centers (phone, email, and
correspondence).
There are six divisions within WFVC including, contact centers, digital, executive
services and communications, operations, sales, and strategy and analysis. The division that will
be focused on is contact centers. The contact centers include, business and technology
management, consumer credit card service, consumer/in-language and premier service, contact
center support services, national business banking center (NBBC), and online customer service.
The consumer/in-language and premier service is made up of over 4800 team members,
servicing retail and premier customers (wellsfargo.com).
INDIVIDUAL LEARNING PROJECT 1: WELLS FARGO 3
