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I- INTRODUCTION:
Human Resource Management (HRM) is activities that managers engage in to attract and
retain employees and to ensure that they perform at a high level and contribute to the
accomplishment of organizational goals. (Quotation is from conversation between team
members and Human Resource Manager of a famous chain Hotel.) For being the
organization to be efficient and effective managers are responsible for acquiring,
developing, protecting and utilizing the resources that organization needs. Human resource
is the one of the most important resources in all organizations. And also industrial
engineers are responsible for increasing the efficiency and effectiveness in production or
service sector.
B*ƒ‘*…’y*ƒ‘*…’khanl*ƒ‘ Parkhotel Deluxe and Residence is in service sector and the
major factor, which separates service sector from production industry, the main material is
human. It is one of two major resources: capital and human. Of course, capital is essential
for a company, but it is only a tool in the hands of human.
The management of people is an area which is increasingly significant for business. The
aim of this project is to analyze the company with a point of human resource management
(HRM) and try to improve the criteria of HRM. It is consist of five main criteria. These
are; Recruitment and Selection, Training and Development, Performance Appraisal and
Feedback, Pay and Benefits and Labor Relations. (Each components of an HRM system
influences the others, and five must fit together. (Gareth R. Jones, Jennifer M. George.
Contemporary Management third edition, Chapter 11)) According to these criteria
the client Parkhotel Deluxe & Residence and also solution suggestions and definition of
problems were reported also course of actions, formulations, criteria and implementation
information are reported.
According to the researches in B*ƒ‘*…’y*ƒ‘*…’khanl*ƒ‘ Parkhotel Deluxe and
Residence all of the criteria were investigated and some problems defined related with
HRM criteria. These are; wrong application on recruitment by recruitment and selection,
deficiency of training employees by training and development, deficiency of motivation by
performance appraisal and feedback, and these are important to reach the maximum
efficiency and effectiveness, and other problems that investigate in the company are;
deficiency of area requirements.
The remainder of this report is organized as follows.
II- COMPANY OVERVIEW:
B*ƒ‘*…’y*ƒ‘*…’khanl*ƒ‘ Parkhotel Deluxe & Residence was established by
B*ƒ‘*…’y*ƒ‘*…’khanl*ƒ‘ Karde*ƒ‘*…½ler Ltd. *ƒ®ti in 1996. The hotel is located at
Simon Bolivar Cad. No: 32 *ƒ"€"ankaya / Ankara. The hotel has been still served with 105
rooms. The vision of the hotel is to be a chain hotel. For that reason, a new five star hotel
in *ƒstanbul/Kozyata*ƒ‘"‚¬*ƒ‘ is still under construction.
The general manager of the company is Ahmet B*ƒ‘*…’y*ƒ‘*…’khanl*ƒ‘, and assistant
manager is Aysun Sakintuna. They are responsible for all operations in the company and
all information related with hotel directly reported to them. There are also five people
responsible for the departments. (See appendix 1 for the organization chart).
There are 5 main department that are sales department, banquet department, housekeeping
department, accounting department, and front office, and they have sub departments. All of
the departments are located in the same building. And also invitation halls are located
inside the building.
III- PROBLEM STATEMENT:
About investigations which are done in Parkhotel, five problems are found. These are;
1- Recruitment, training and development: It is the first two criteria of HRM. Recruitment
is the main research process. It is divided in to two parts; internal and external recruitment.
To fill the job vacancies from within the business, where existing employees are selected
rather than employing someone from outside, it is called internal recruitment (simple
meaning is full time workers are recruited). And to fill the job vacancies from outside the
business (Contrast with internal recruitment) it is called external recruitment (simple
meaning is part time workers are recruited). The external recruitment consists of four main
elements which are the standard processes that are accepted in service industry. First one is
hiring standard to get the answer of what the company wants. Second is the target market
to find which market the company competes in and hire employees through this. Third one
is source of recruitment to find the answer of for what purpose the company wants to hire
an employee and the last one is cost to find the amount of investment for searching
employee. In B*ƒ‘*…’y*ƒ‘*…’khanl*ƒ‘, there is an external recruitment system in used.
Because of, it is cheaper than the internal recruitment and the other advantage is these
employees have more technical and skilled. But this application has disadvantages which
are ignored in generally. This is not notice on the technical and skilled part. Just low cost is
important for the company. Other disadvantage is attracting, contacting and evaluating
between the employees are difficult. Also adjustment and orientation time is longer than
internal recruitment.
For this problem there are two alternatives; first one of them is internal recruitment, the
second alternative is do not change the existing system (external recruitment). Internal
recruitment is more costly than external recruitment but by the internal recruitment
employees contacting, attracting, and evaluating with each other is more suitable for their
duties. This suitability provides to work with the experienced employee and more
efficiency and effectiveness for the company in long term. But this is not enough to change
the system into internal recruitment; with this system company should use training and
development. It helps managers to know about required information related with the
employees and their activities. It is for to perform effectively. It consists of three main
elements; first one is conducting to guide the employees in the right way, second one is
