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Human Resource Management, 15e (Dessler)
Chapter 8 Training and Developing Employees
1) On Alicia’s first day of work at a software firm, she attended a meeting with the HR manager
and other new employees. Alicia learned about employee benefits packages, personnel policies,
and the structure of the company. In which of the following did Alicia most likely participate?
A) recruitment
B) selection
C) employee orientation
D) employee development
Answer: C
Explanation: C) Employee orientation or onboarding provides new employees with the basic
background information (such as computer passwords and company rules) they need to do their
jobs; ideally it should also help them start becoming emotionally attached to and engaged in the
firm.
Difficulty: Moderate
Chapter: 8
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 8.1 Summarize the purpose and process of employee orientation.
2) Which of the following terms refers to helping new employees appreciate the values and
culture of a firm?
A) onboarding
B) outsourcing
C) organizing
D) offshoring
Answer: A
Explanation: A) Onboarding is synonymous with employee orientation, which involves
providing new employees with the information they need to function. Onboarding also tries to
help new employees understand a firm’s values and culture.
Difficulty: Easy
Chapter: 8
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 8.1 Summarize the purpose and process of employee orientation.
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3) Which of the following is most likely NOT one of the goals of a firm’s employee orientation
program?
A) making new employees feel like part of a team
B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm’s history and strategies
Answer: C
Explanation: C) During employee orientation, firms try to make the new employee feel welcome
and at home and part of the team, make sure the new employee has the basic information to
function effectively, help the new employee understand the organization in a broad sense, and
start the person on the process of becoming socialized into the firm’s culture, values, and ways of
doing things. It is less likely that the firm would help employees join a labor union.
Difficulty: Hard
Chapter: 8
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 8.1 Summarize the purpose and process of employee orientation.
4) All of the following topics are typically addressed during employee orientation EXCEPT
________.
A) employee benefits
B) personnel policies
C) work behavior expectations
D) wage curves
Answer: D
Explanation: D) A wage curve is the graphic relationship between the value of the job and the
average wage paid for the job. It is unlikely that wage curves would be addressed during
orientation..
Difficulty: Moderate
Chapter: 8
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 8.1 Summarize the purpose and process of employee orientation.
5) Employee orientation programs range from brief, informal introductions to lengthy, formal
courses.
Answer: TRUE
Explanation: The length of the employee orientation process depends on the firm and the job. In
some cases, onboarding-type programs may take many days, while in other cases, orientation
consists of showing someone around and making introductions.
Difficulty: Easy
Chapter: 8
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 8.1 Summarize the purpose and process of employee orientation.
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Copyright © 2017 Pearson Education, Inc.
6) Hiring highly-skilled employees with great potential eliminates the need to provide orientation
and training.
Answer: FALSE
Explanation: Having high-potential employees doesn’t guarantee they’ll succeed. Instead, they
must know what you want them to do and how you want them to do it. If they don’t, they will
improvise or do nothing useful at all.
Difficulty: Moderate
Chapter: 8
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 8.1 Summarize the purpose and process of employee orientation.
7) What is the purpose of employee orientation? What role does training play in employee
orientation?
Answer: New employees should feel welcome and at ease. New employees should understand
the organization in a broad sense including its past, present, culture, and vision for the future.
They should be clear about what is expected in terms of work and behavior. They should have
begun the socialization process into the firm’s way of doing things. Directly after orientation,
training should begin. Training means giving new or current employees the skills they need to
perform their jobs.
Difficulty: Hard
Chapter: 8
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 8.1 Summarize the purpose and process of employee orientation.
8) The methods used to give new or present employees the skills they need to perform their jobs
are called ________.
A) orientation
B) training
C) development
D) management
Answer: B
Explanation: B) Training means giving new or current employees the skills they need to perform
their jobs. Training is essential to good management.
Difficulty: Easy
Chapter: 8
Objective: 3
AACSB: Analytical Thinking
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
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9) MTR Enterprises failed to provide adequate safety training to one of its employees. As a
result, the employee harmed a customer. A court would most likely find MTR liable for
________.
A) discrimination
B) negligent training
C) occupational fraud
D) hazardous training
Answer: B
Explanation: B) Inadequate training can expose employers to negligent training liability. If an
employer fails to train adequately and an employee harms a third party, it is likely that the court
will find the employer liable.
Difficulty: Easy
Chapter: 8
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
10) Which of the following will most likely NOT help employers protect themselves against
charges of negligent training?
A) confirming an employee’s claims of skill and experience
B) providing extensive and appropriate training
C) evaluating the effectiveness of the training
D) paying employees for their training time
Answer: D
Explanation: D) Employers should confirm the applicant/employee’s claims of skill and
experience, provide adequate training (particularly where employees use dangerous equipment),
and evaluate the training to ensure that it’s actually reducing risks. Paying employees for training
will not necessarily protect an employer.
Difficulty: Hard
Chapter: 8
Objective: 3
AACSB: Analytical Thinking
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
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11) ________ identifies the training employees will need to fill future jobs.
A) Competency modeling
B) Performance analysis
C) Strategic training needs analysis
D) Screening
Answer: C
Explanation: C) Strategic goals (perhaps to enter new lines of business or to expand abroad)
often mean the firm will have to fill new jobs. Strategic training needs analysis identifies the
training employees will need to fill these future jobs.
Difficulty: Moderate
Chapter: 8
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
12) What is the first step in the ADDIE training process?
A) assessing the program’s successes
B) appraising the program’s budget
C) analyzing the training need
D) acquiring training materials
Answer: C
Explanation: C) The gold standard of training programs is the basic analysis-design-develop-
implement-evaluate (ADDIE) training process model that training experts have used for years.
The first step is to analyze the training need.
Difficulty: Moderate
Chapter: 8
Objective: 3
AACSB: Analytical Thinking
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
13) What is the second step in the ADDIE training process?
A) developing training aids
B) defining the training objectives
C) designing the overall training program
D) designating employees who need training
Answer: C
Explanation: C) The basic analysis-design-develop-implement-evaluate (ADDIE) training
process model has been used by training experts for years. The second step of the process is
designing the overall training program.
Difficulty: Moderate
Chapter: 8
Objective: 3
AACSB: Analytical Thinking
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
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14) Which of the following will most likely occur during the third step of the ADDIE training
process?
A) training a targeted group
B) creating training materials
C) evaluating the success of the program
D) estimating a budget for the training program
Answer: B
Explanation: B) The basic analysis-design-develop-implement-evaluate (ADDIE) training
process model has been used by training experts for years. The third step, developing the course,
involves assembling and creating the training materials.
Difficulty: Moderate
Chapter: 8
Objective: 3
AACSB: Application of Knowledge
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
15) Which of the following would most likely occur during the fourth step of the ADDIE
training process?
A) holding on-the-job training sessions
B) selecting employees for training
C) preparing online training materials
D) asking participants for feedback
Answer: A
Explanation: A) The basic analysis-design-develop-implement-evaluate (ADDIE) training
process model has been used by training experts for years. The fourth step involves providing the
training to a targeted employee group. Training methods vary but may include on-the-job
training or online training.
Difficulty: Moderate
Chapter: 8
Objective: 3
AACSB: Application of Knowledge
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
16) What is the final step in the ADDIE training process?
A) evaluating the program’s successes or failures
B) rewarding employees for program participation
C) conducting a budget and needs analysis
D) training the targeted group of employees
Answer: A
Explanation: A) Evaluating the program is the final step in the training process. After training is
complete, employees are often rewarded for using new skills, but not during the training process.
Difficulty: Moderate
Chapter: 8
Objective: 3
AACSB: Analytical Thinking
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
17) James, an HR manager, is currently identifying the specific knowledge and skills required for
a telemarketing position at Newman Enterprises. James is most likely involved in which of the
following?
A) task analysis
B) program evaluation
C) employee development
D) screening
Answer: A
Explanation: A) Task analysis is a detailed study of the job to determine what specific skills—
like Java (in the case of a Web developer) or interviewing (in the case of a supervisor)—the job
requires.
Difficulty: Moderate
Chapter: 8
Objective: 3
AACSB: Application of Knowledge
Learning Outcome: 8.3 List and briefly explain each of the steps in the training process.
18) Amy, an accounting supervisor, has been asked to provide training for her subordinates about
