Hr Management Exam | Course Paper

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Question 1

Incorrect

Identify the correct statement regarding companies that are ethical and successful.

Response Feedback: Ethical, successful companies act according to four principles. First, in their

relationships with customers, vendors, and clients, ethical and successful companies emphasize mutual

benefit. Second, employees assume responsibility for the actions of the company. Third, such

companies have a sense of purpose or vision that employee’s value and use in their day-to-day work.

Finally, they emphasize fairness; that is, another person’s interests count as much as their own.

Question 2

Correct

Which of the following is a standard that human resource managers must satisfy for HRM practices to be

ethical?

Response Feedback: For human resource practices to be considered ethical, they must satisfy three basic

standards. First, HRM practices must result in the greatest good for the largest number of people.

Second, employment practices must respect basic human rights of privacy, due process, consent, and

free speech. Third, managers must treat employees and customers equitably and fairly.

Question 3

Correct

Montero Inc., an automobile manufacturing company, had the largest number of employees in the

manufacturing sector last year. Instead of hiring more employees, the company decided to invest heavily

in training its employees on automotive maintenance and design. Which of the following beliefs has led

the company to take this decision?

Response Feedback: nHuman capital means the organization’s employees, described in terms of their

training, experience, judgment, intelligence, relationships, and insight—the employee characteristics

that can add economic value to the organization. In other words, for an organization to succeed at what

it does, it needs employees with certain qualities, such as particular kinds of training and experience.

This view means employees in today’s organizations are not interchangeable, easily replaced parts of a

system but the source of the company’s success or failure. In this case, Montero Inc. decided to invest

heavily in training its employees on automotive maintenance and design instead of hiring more

employees because employees are the source of the company’s success or failure.

Question 4

Correct

Julie works at Matrix Inc. Her primary role in the company is to create self-rating, job-related

questionnaires for the employees. Which of the following human resource management (HRM) practices

is being performed by Julie?

Response Feedback: In this scenario, Julie is involved in performance management. The process of

ensuring that employees’ activities and outputs match an organization’s goals is called performance

management. The activities of performance management include specifying the tasks and outcomes of a

job that contribute to the organization’s success. The human resource department may be responsible

for developing or obtaining questionnaires and other devices for measuring performance.

Question 5

Correct

In the context of HRM functions, the activities of performance management include:

Response Feedback: The activities of performance management include specifying the tasks and

outcomes of a job that contribute to the organization’s success. Then various measures are used to

compare the employee’s performance over some time period with the desired performance.

Question 6

Correct

How can an HR department that is considered its company’s strategic partner help the company gain a

competitive advantage?

Response Feedback: Contributing to a company’s strategy through an understanding of its existing and

needed human resources and ways HR practices can give the company a competitive advantage. For

strategic ideas to be e;ective, HR people must understand the business, its industry, and its competitors.

Question 7

Correct

Blandings Corp., an apparel manufacturer, has been pro#table for a long time without depleting its

resources—raw materials, employees, and the support of the local community. The company also caters

to the needs of all its stakeholders. Which of the following characteristics is illustrated in this scenario?

Response Feedback: Sustainability is broadly defined as an organization’s ability to pro#t without

depleting its resources, including employees, natural resources, and the support of the surrounding

community. Success at sustainability comes from meeting the needs of the organization’s stakeholders,

all the parties who have an interest in the organization’s success.

Question 8

Correct

If people believe their rights are being violated, they have the right to a fair and impartial hearing. This

re?ects the basic human right to:

Response Feedback: Right to due process implies that if people believe their rights are being violated,

they have the right to a fair and impartial hearing.

Question 9

Correct

People’s right of privacy is the right to:

Response Feedback: The right of privacy holds that people have the right to do as they wish in their

private lives, and they have the right to control what they reveal about private activities.

Question 10

Correct

Heather is an HR specialist at McCoy Manufacturing, where she is responsible for making sure HR

policies and transactions deliver results on a companywide basis by acquiring, developing, motivating,

and deploying human resources. This scenario illustrates Heather‘s skills as a(n) _____.

Response Feedback: This scenario illustrates Heather’s skills as an operational executor. This competency

requires HR employees to carry out particular HR functions, such as handling the selection, training, or

compensation of employees and communicating through a variety of media. All of the other HR skills

require some ability as operational executor, because this is the level at which policies and transactions

deliver results by legally, ethically, and eEciently acquiring, developing, motivating, and deploying

human resources.

Question 11

Correct

Which of the following refers to the process of geFng detailed information about jobs?

Response Feedback:

Job analysis is the process of geFng detailed information about jobs.

Question 12

Correct

Citrus Fruits Inc., a beverages company, was shut down because of public allegations about the quality of

its products. AGer a period of 10 years, the former CEO of the company decided to start up the company

again. Analyzing the situation, what measures should the revamped company undertake in order to

emerge successful?

Response Feedback: Ethical, successful companies act according to four principles. First, in their

relationships with customers, vendors, and clients, ethical and successful companies emphasize mutual

benefit. Second, employees assume responsibility for the actions of the company. Third, such

companies have a sense of purpose or vision that employees value and use in their day-to-day work.

Finally, they emphasize fairness; that is, another person’s interests count as much as their own. In this

case, Citrus Fruits Inc. should improve quality and ethics in production and employees be mindful of the

importance of quality in their daily activities.

Question 13

Correct

The process by which an organization aIempts to identify applicants with the necessary knowledge,

skills, abilities, and other characteristics that will help the organization achieve its goals is referred to as

_____.

Response Feedback: Selection refers to the process by which an organization aIempts to identify

applicants with the necessary knowledge, skills, abilities, and other characteristics that will help the

organization achieve its goals. An organization makes selection decisions in order to add employees to its

workforce, as well as to transfer existing employees to new positions.

Question 14

Correct

Jonathan is a part of the HR department in an advertising #rm. During a performance review, Jonathan

realized he does not know the details of the job performed by a certain group of employees. However,

he proceeds with the review and evaluates their performance. Which of the following is most likely to

have occurred aGer the performance review?

Response Feedback: Performance measures may emphasize observable behaviors (for example,

answering the phone by the second ring), outcomes (number of customer complaints and compliments),

or both. When the person evaluating performance is not familiar with the details of the job, outcomes

tend to be easier to evaluate than specific behaviors. In this case, Jonathan completed the review and

evaluated the performance of a certain group of employees though he did not know the details of the

jobs performed by them. He would have found it easier to evaluate the outcome than the specific

behaviors of the employees.

Question 15

Correct

If a company, as part of its job redesign program, plans to set up teams to manufacture products, which

of the following programs might it o;er to help employees learn the ins and outs of e;ective teamwork?

Response Feedback: Development involves acquiring knowledge, skills, and behavior that improve

employees’ ability to meet the challenges of a variety of new or existing jobs, including the client and

customer demands of those jobs. Development programs oGen focus on preparing employees for

management responsibility. Likewise, if a company plans to set up teams to manufacture products, it

might o;er a development program to help employees learn the ins and outs of e;ective teamwork.

Question 16

Correct

Employees who take assignments in other countries are called _____.

Response Feedback: Employees who take assignments in other countries are called expatriates.

Question 17

Correct

Identify the correct statement about ?exible work schedules.

Response Feedback: The globalization of the world economy and the development of e-commerce have

made the notion of a 40-hour workweek obsolete. As a result, companies need to be sta;ed 24 hours a

day, seven days a week.

Question 18

Correct

Neo Pharmaceuticals and Ayurva Medicines combined their businesses to create a new company, Ayurva

Pharmaceuticals Inc. This is an example of a(n) _____.

Response Feedback: A merger occurs when two companies become one. In this case, Neo

Pharmaceuticals and Ayurva Medicines created a merger because they combined their businesses to

create a new company, Ayurva Pharmaceuticals.

Question 19

Incorrect

According to the core values of total quality management:

Response Feedback: Total quality management has several core values: quality is designed into a product

or service so that errors are prevented from occurring, rather than being detected and

Question 20