The above assessment should be performed from the perspective of the customer (that is, the
other party to the arrangement). Significant judgment is involved, and no single factor is
necessarily determinative.
A remaining performance obligation is not inconsequential or perfunctory if it is essential to the
functionality of the delivered products or services. In addition, remaining activities are not
inconsequential or perfunctory if failure to complete the activities would result in the customer
receiving a full or partial refund or rejecting (or a right to a refund or to reject) the products
delivered or services performed to date. The terms of the sales contract regarding both the right
to a full or partial refund and the right of return or rejection should be considered when
evaluating whether a portion of the purchase price would be refundable. If the company has a
historical pattern of granting such rights, that historical pattern should also be considered even if
the current contract expressly precludes such rights. Further, other factors should be considered
in assessing whether remaining obligations are inconsequential or perfunctory. For example, the
staff also considers the following factors, which are not all-inclusive, to be indicators that a
remaining performance obligation is substantive rather than inconsequential or perfunctory:
• The seller does not have a demonstrated history of completing the remaining tasks in a timely
manner and reliably estimating their costs.
• The cost or time to perform the remaining obligations for similar contracts historically has
varied significantly from one instance to another.
• The skills or equipment required to complete the remaining activity are specialized or are not
readily available in the marketplace.