Case Study on HCL Technologies
Introduction
In the current business world, a number of organizations are facing a dynamic and
changing business environments which are business survival tactics. HCL realizes this hence its
CEO, Vineet Nayar decision to introduce various changes through the use of different system
change models.
1. What were the external and internal forces for change at HCL?
The external force of change, in this case, involves adapting to the customer and market
changes. In the market share, there is a progress that is limited hence preventing organizations
from being able to hang on profits apart from raising prices (Ferrell, & Fraedrich, 2015, pp. 130-
